Customer Operations Training Manager (Utility Industry)

The position can be filled as a Manager or a Senior Manager depending on qualifications.

Job Summary/Purpose

The Customer Operations Training Manager is responsible for developing, implementing, and overseeing training programs for customer service representatives in the utility industry. This role ensures that all customer-facing and back-office staff are well-equipped with the knowledge and skills necessary to manage meter-to-cash processes effectively.

Job Duties/Responsibilities

Minimum Requirements

Minimum education required of the position

Minimum Experience Required Of The Position

Minimum Knowledge, Skills And Abilities Required Of The Position

Any certificates, licenses, etc. required for the position

None

About Delta Utilities

Delta Utilities is a leading natural gas utility with a focus on safe, dependable service to customers. Headquartered in New Orleans, Louisiana, the utility will serve nearly

600,000 customers and become one of the leading natural gas providers in Louisiana and Mississippi and among the top 40 providers in the United States.

In 2023, Entergy announced that it had entered into an agreement with Delta Utilities to sell its Louisiana gas distribution business. The natural gas utility currently serves more than 200,000 customers across East Baton Rouge and Orleans parishes. In February 2024, Delta Utilities entered into an agreement with CenterPoint Energy to acquire its Louisiana and Mississippi natural gas businesses, which currently serve approximately 381,000 customers. Once the transactions are complete, Entergy's Louisiana natural gas operations and CenterPoint Energy's Louisiana and Mississippi natural gas systems will be operated by Delta Utilities. Learn more: https://deltautilities.com/

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.