Serc Overview
The electric grid is vital to our everyday lives. It is fundamental for the health, safety, and well-being of our communities, and provides the platform for our economy and our societal and technological advances. SERC's mission is to reduce risks to the reliability and security of the electric grid (also known as the bulk power system), not only for today but also for the future.
To achieve this mission, we maintain a diverse team of experts across numerous disciplines in order to address the complex, evolving, and dynamic challenges facing the grid. Our team also partners with the best and brightest individuals from both the power industry and the federal government to understand and address the challenges facing the grid. These key partnerships make our work more informed, pragmatic, responsive, and impactful.
Position Summary
SERC is a reliability and security organization leading over 300 electrical utilities toward a more reliable and secure electrical grid. The Program Manager, Training is a key leader in the development and execution of the SERC Training program, implementing a Systematic Approach to Training (SAT) through Analysis, Design, Development, Implementation, and Evaluation. This ensures that SERC training programs are strategically aligned with organizational goals, accreditation requirements, and operational excellence. The role collaborates with cross-departmental experts to develop in-person or online courses that will be delivered to small and large groups of industry experts. The ideal candidate is an electrical industry professional with a deep understanding of critical areas of security, reliability, or operations and brings a passion for sharing that knowledge and expertise with others.
Job Responsibilities
SAT Program Management
Analysis
•Conduct thorough needs assessments to identify risks and skill gaps can be addressed through training.
•Collaborate with managers and SMEs to define training objectives to address identified risks and support organizational and program goals.
Design
•Translate identified training needs into structured, purposeful instructional designs.
•Define learning objectives, course outlines, delivery strategies, and evaluation methods that address identified risks, skill gaps, and accreditation requirements.
•Contribute to a multi-stakeholder training development plan that works with internal expertise to develop mission critical training content.
•Develop and support internal staff training plans to meet industry and certification requirements.
Development
•Lead the creation of training content and materials, ensuring instructional integrity and compliance.
•Direct the development of facilitator guides, participant manuals, eLearning modules, job aids, and scenario-based learning exercises.
•Direct and develop custom content tailored to the needs of the electric industry, including eLearning courses, in-person workshop content, and instructional videos.
Implementation
•Deliver training courses in-person and online through our new Learning Management System.
•Ensure instructors are properly prepared and resources, schedules, and planning support effective delivery in classroom, virtual, and on-the-job settings.
•Establish an efficient content curation program and support a growing curriculum.
Evaluation
•Establish metrics and evaluation tools to assess learning effectiveness and program impact. Gather feedback, measure performance improvements, and identify areas for refinement.
•Support continuous improvement and reporting to support compliance with accreditation standards.
•Regularly assess training effectiveness, track participation, review attendee evaluations, conduct post-event debriefs, and periodically evaluate programs to identify enhancements and necessary adjustments.
Additional Responsibilities
•Support periodic presentations in your area of expertise and be willing to develop new areas of expertise.
•Enhance current program processes, tools, and metrics, providing updates as needed.
•Work collaboratively with the SERC Assistance team to respond to stakeholder requests in security, reliability, or operational areas.
•Work with the Communications, Outreach and Training team to support SERC branding and a positive stakeholders experience.
•Function as the primary liaison between SERC staff, vendors, presenters, and guests to coordinate internally and external hosted training events.
•Perform other duties as assigned.
Qualifications
•Experience designing, coordinating, and facilitating training events through effective project management and collaboration.
•Experience delivering training material independently and as part of a team.
•Knowledge of instructional design methodologies, learning principles, and training assessments, and an understanding of proven adult education techniques and tools.
•Proficiency in instructional design methods (e.g., ADDIE, HPI), e-learning applications (e.g., Articulate, Camtasia) and Learning Management Systems.
•Strong interpersonal and mediation skills with the ability to work autonomously and with a team.
•Excellent organizational skills, with the ability to manage multiple projects, deadlines, and events simultaneously.
•Proficiency in Microsoft Office applications like Word, Excel, PowerPoint, SharePoint, etc.
•Excellent presentation, written, and verbal communication skills, with the ability to interpret and present complex technical information to diverse audiences.
Education And/Or Experience
•A bachelor's degree in education, training, engineering, security, or a related field.
•A minimum of 10 years of experience in the electric industry, with at least 5 years focused on training, demonstrating comprehensive knowledge in a critical field.
Commitment To Culture
SERC is dedicated to being a highly desirable place to work through culture and purpose. We place a strategic focus on critical elements such as Diversity & Inclusion, Innovation & Collaboration, and Organizational Development & Talent Management. Through this strategic focus, SERC has identified its four Cultural Attributes that we believe keeps us on the path of continuous improvement.
Cultural Attributes
•Leader - Is trustworthy, principled, and respectful and strive to create value that reduces risk. Has a positive vision and is actively building support to execute it. A leader takes personal accountability for the outcomes of their choices and actions, acts with professionalism and adapts to change in a calm and positive manner. A leader will, when appropriate, ask questions and recommend alternative solutions to new processes or procedures.
•Collaborative - Partner and engage, both internally and externally, to drive meaningful action by leveraging skills, knowledge and tools. This would include effective written and verbal communication to ensure ideas and messages are clearly and concisely conveyed, being responsive to all stakeholders, understanding goals and objectives while exceeding key metrics and targets. Encourages dialog and candor while making it safe for others to voice their opinion to ensure all alternative viewpoints are heard, they are an active listener.
•Expert - Being credible, objective, disciplined, and sought after to help with continuous learning, improvements, and innovations. Exhibit knowledge of and ensures compliance with industry best practices and regulations. Take initiative to set priorities and convey important information in a timely and efficient manner. Employ good judgment when evaluating a problem by analyzing risk and identifying consequences while demonstrating a sense of organizational stewardship.
•Purposeful - Proactively demonstrate initiative, intentionality and resourcefulness to help anticipate and navigate current and future challenges. Committed to the quality of work and ensures work is delivered at appropriate deadlines while seeking operational efficiencies. Initiate appropriate follow-up while leveraging industry knowledge and business acumen to make appropriate decisions. Treat others with compassion and empathy and embrace the organization's mission and vision while providing meaningful contributions to organizational endeavors.
If the traits and characteristics listed in our Cultural Attributes resonate with you, we encourage you to apply!
Salary/Benefits
The salary range for this position is DOE. We offer a generous PTO package; paid holidays; medical, dental, vision, life, short-term and long-term disability insurance, and a 401(k) plan with an organization contribution of up to 14%.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Standard office environment with 10% overnight travel required.
•Hybrid work environment; 50/50 Split in the Charlotte office and remote work (weekly common day = Mondays); ability to travel as needed.
Note: SERC retains the discretion to add to or change the duties of this position at any time.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Regularly required to sit for prolonged periods of time; frequent hearing and talking required. Extensive keyboarding. May be required to lift up to 30 lbs.
SERC is an Equal Opportunity Employer
Charlotte, NC
Full-time
