Customer Experience Specialist

Customer Experience Specialist

Anthony Plumbing, Heating, Cooling & Electric – Lenexa, KS

Full-Time | In-Office

Do you take satisfaction in turning confusion into order and frustration into trust?

Are you the kind of person who brings order to busy environments and finds satisfaction in helping others feel cared for and understood? Do you thrive when balancing structure, empathy, and clear communication? Are you ready to be the voice of confidence and compassionfor a company built onintegrity and service excellence?

TAKE THE NEXT STEPS

If you’re ready to use your organizational skills, attention to detail,

and empathy to make a difference every day, we want to hear from you.

Apply now and join a team where professionalism and compassion go hand in hand.

Why Anthony PHCE

At Anthony Plumbing, Heating, Cooling & Electric, we take care of people — that’s what makes us the best. We believe everyone deserves to feel confident, comfortable, and cared for, and we exist to improve lives for our customers, our team, and our community. We invest in training, mentorship, and leadership growth because when our people thrive, our customers and our company thrive. Integrity, craftsmanship, and teamwork guide everything we do as we continue raising the standard for home service in Kansas City. Anthony PHCE — built by people who care.

What You’ll Do

- Accurately document all customer interactions in ServiceTitan and ensure appropriate follow-up and resolution.

- Process customer payments securely and in compliance with company policies.

- Handle escalated or complex customer calls routed from our AI Digital Assistant.

- Listen actively and empathetically to understand customer concerns and provide confident, solution-oriented responses.

- Maintain composure and professionalism during high-stress or emotional situations.

- Support outbound engagement for renewals, retention, and proactive customer communication.

- Collaborate with the AI support team to identify recurring customer challenges and recommend improvements.

- Participate in team trainings to strengthen communication, technology use, and service quality.

What You Bring

- High school diploma or equivalent (required); 2+ years in customer service or call center preferred.

- Strong organizational, administrative, and data-entry skills with CRM experience (ServiceTitan a plus).

- Dependable, detail-oriented, and comfortable working with processes and systems.

- Exceptional verbal and written communication skills with the ability to stay calm and focused under pressure.

- Consistent follow-through and accountability in documentation, scheduling, and compliance.Adaptability to technology and confidence working alongside AI tools.

Why You’ll Love Working Here

- Weekly pay and performance-based incentives.

- 4-day work week option for better work-life balance.

- Quarterly bonus opportunities.

- 64 hours of PTO after 90 days.

- Paid vacation and holidays.

- Health, dental, vision, and life insurance.

- Short- and long-term disability coverage.

- Parental leave.

- A personalized workspace designed for comfort and focus.

- The ability to earn the freedom to frequently work from home.

Job Type & Pay

- Full-time

- Pay: $18–$19 per hour (based on experience)

- Schedule: Monday–Friday (4- or 5-day work week options)

- Work Location: In-office, Lenexa, KS

READY TO BUILD YOUR CAREER WITH ANTHONY?

Apply today and take the next step with a company that values

professionalism, empathy, and people who care.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Parental leave

- Vision insurance

Application Question(s):

- Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

- customer service or call center : 2 years (Preferred)

Work Location: In person