Customer Experience Manager

Job Overview

As a Customer Experience Manager, you will be the driving force behind creating exceptional interactions for our customers. Your passion for service excellence will inspire your team to deliver outstanding experiences at every touchpoint. You’ll lead initiatives that enhance customer satisfaction, streamline processes, and foster a culture of continuous improvement. Join us in shaping memorable customer journeys and making a real impact!

What you’ll do

- Lead and motivate a team to provide stellar customer service while achieving sales goals.

- Develop and implement strategies to enhance the overall customer experience across all channels.

- Oversee employee orientation and training programs to ensure staff is equipped with the necessary skills for success.

- Manage inventory control processes to maintain optimal stock levels and minimize discrepancies.

- Utilize strong negotiation skills to resolve customer issues effectively and efficiently.

- Analyze customer feedback and performance metrics to identify areas for improvement.

- Collaborate with various departments, including marketing and sales, to align on customer engagement initiatives.

- Ensure compliance with company policies regarding payroll, cash handling, and operational procedures.

Experience

- Proven experience in retail management or a similar role with a focus on customer service excellence.

- Strong leadership abilities with experience in team management and employee development.

- Bilingual or multilingual skills are highly desirable to cater to diverse customer needs.

- Familiarity with point-of-sale (POS) systems and retail math principles.

- Demonstrated ability in budgeting, merchandising, and inventory management practices.

- Excellent communication skills, both verbal and written, with strong phone etiquette.

- Ability to manage time effectively while juggling multiple priorities in a fast-paced environment.

- Previous experience in recruiting, interviewing, or administrative roles is a plus.

Why you’ll love it here

We’re dedicated to fostering an environment where our employees can thrive both personally and professionally. Our commitment extends beyond just the workplace; we prioritize your well-being through comprehensive support systems that cater to your needs.

Our benefits include:

- A supportive work culture that values your contributions

- Opportunities for professional growth and development

- Employee discounts on products

- Resources for financial savings and retirement planning

- Programs focused on physical and mental well-being

Join us as we elevate the standard of customer experiences together!

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $48,222.59 - $58,074.51 per year

Benefits:

- 401(k)

- Flexible schedule

- Health insurance

- Paid time off

Work Location: Remote