Customer Experience Claims Specialist

Job Type: Exempt

Duration of role: Permanent

Number of Position: 1

Report to: Senior Director of Customer Experience

Location: Columbia

About Us

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner.

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

About the Role

Tate Inc. is seeking a highly organized and customer-focused Claims Specialist to manage and resolve customer claims with precision and empathy. This role is responsible for logging and tracking claims in Salesforce, coordinating resolution efforts across Manufacturing, Finance, and Customer Service, and ensuring customers are made whole in a timely and professional manner. The ideal candidate will bring strong project management, analytical, and communication skills to drive root cause analysis and corrective actions that improve customer experience.

What You’ll Do

- Log, track, and manage customer claims using Salesforce.

- Coordinate with cross-functional teams including Manufacturing, Finance, and Customer Service to resolve claims efficiently.

- Communicate professionally and empathetically with customers to ensure satisfaction.

- Analyze claims data to identify trends and support root cause analysis.

- Drive corrective and preventive actions to improve product and service quality.

Key Responsibilities:

- Manage end-to-end claims processing ensuring timely resolution.

- Maintain accurate records and documentation of all claims and communications.

- Collaborate with internal departments to investigate and resolve claims.

- Monitor claim metrics and report on trends or recurring issues.

- Support continuous improvement initiatives by providing insights based on claim data

Additional Expectations

- Ability to manage multiple priorities in a fast-paced environment.

- Proactive communication with stakeholders and customers.

- Strong attention to detail and organizational skills.

- Commitment to customer satisfaction and quality improvement.

What You’ll Bring

- Bachelor’s degree in business, Project Management, Supply Chain, or related field.

- 3+ years of experience in customer service, claims resolution, or project coordination.

- Strong proficiency in Salesforce, Excel, and data analysis tools.

- Excellent communication, problem-solving, and organizational skills.

- Experience working cross-functionally to resolve complex issues.

Employee Benefits

- Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.

- World of Wellness Philosophy: We empower you to take charge of your health and well-being. You’ll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.

- Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world.

- Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted – allowing you to be more versatile and develop a broader skill set.

- Mentorship and development: At Tate, we don’t believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.

- Culture: We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence.

Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.