Customer Care Trainer

Position Summary

The Customer Care Trainer supports the entire Customer Care department as it relates to imparting job knowledge. The primary focus is on developing and facilitating new hire and recurring training for the department. In addition, the role serves as a subject matter expert on all call handling procedures and Customer Information System functionality. The Customer Care Trainer works in a synergistic fashion with both frontline employees and contact center leadership.

Primary Position Responsibilities

Secondary Position Responsibilities

Supervisory Responsibilities

Position Requirements

Experience, Education and Certifications Required

Experience, Education and Certifications Preferred

Skills and Abilities Required

Skills and Abilities Preferred

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None

Physical Requirements

Other Requirements

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)