Customer Care Specialist 1

Position Summary

The Customer Care Specialist 1 provides excellent service to our Members and Customers via phone and in person. They engage in a friendly and professional manner while actively listening to concerns. They answer questions, resolve problems, and provide trouble-shooting assistance. They communicate in an energetic fashion that is empathetic, courteous, and professional. The Customer Care Specialist 1 is an advocate for Members and Customers and seeks to resolve concerns on the first call or visit.

Primary Position Responsibilities

Secondary Position Responsibilities

Supervisory Responsibilities

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None

Position Requirements:

Education and Certifications Required

Education and Certifications Preferred

Experience Required

Experience Preferred

Skills and Abilities Required

Skills and Abilities Preferred

Physical Requirements

Other Requirements

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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