Customer Care Specialist - MA

The Customer Care Specialist is the initial point of contact for ReVision Energy customers contacting us regarding a service inquiry. This role includes customer communication via phone and email, creating Service cases and work orders in our customer database, troubleshooting, and delegating service issues to proper personnel when needed. The Customer Care Specialist will work closely with the Service Coordinators to complete outstanding service work and respond to customer’s needs.

RESPONSIBILITIES (include but are not limited to):

- Respond to service calls in a reasonable time frame via email and phone

- Work remotely with customers to respond to their PV and Thermal service issues

- Diagnose and troubleshoot with customer to address their concerns

- Create and update service call records in customer database

Qualifications:

- Highly organized with ability to set priorities

- Strong competence with common computer programs including Excel, Word, e-mail and web-based applications

- Excellent teamwork skills and ability to foster a positive team environment

- Effectively coordinate and communicate with others (customers and coworkers)

- Ability to succeed in a fast paced, community environment

- Ability to produce significant output with minimal waste and focus on efficiency

- Strong teamwork mindset, cooperating with team members and supervisors to establish collaborative working relationships

- Adjusts quickly to changing priorities and conditions. Copes with change and able to be flexible, with a sense of humor

- Acts without being told what to do and brings new ideas to process and procedures