Customer Care Specialist

About Us

UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Your Employer of Choice

Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:

- Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.

- Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.

- Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match and additional non-discretionary employer contribution for eligible employees, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Job Description - Customer Care Specialist

Position Title:

Customer Care Specialist

Business Reporting Unit:

UNSE Kingman Elect Cust Svc

FLSA Status:

Non-Exempt

Level:

Non-Manager

EEOC Category:

Administrative Support Workers

EEOC Job Group

Admin Support - Classified

Does this position involve transmission and/or marketing functions? - TRM, MKT, or N/A

No

CIP status - Cyber, Physical, Both or Neither (Select one)

No

Job Code

KG005

Safety Sensitive:

No

Last Business Review Date

10/25/2023

Position Description

Responsible for retail customer billing services for all Divisions – TEP, UNS Electric and UNS Gas. Maintain established productivity and quality standards. Represent Company professionally, promote a positive attitude and a team environment.

Position-Related Responsibilities

- Analyze meter read edits

- Analyze billing exceptions

- Process usage generation estimates

- Analyze validation queries

- Generate / process service requests

- Process pre / post billing adjustments

- Monitor commercial accounts for appropriate rate

- Perform quality assurance and records management functions

- May assist in handling customer inquiries, including ACC Complaints and Inquiries

- Promote team environment; lead by example, represent company professionally

- This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills and Abilities

- Advanced Customer Information System skills desired

- Demonstrated software skills (i.e. MS Office Suite)

- Demonstrated problem solving and analytical skills

- Demonstrated conflict resolution skills

- Knowledge of basic accounting principles desired

- Ability to read meter registers desired

- Thorough knowledge of ACC Rules & Regulations desired

- Thorough knowledge of rate schedules & tariffs desired

- Excellent communication and organizational skills

- Strong interpersonal skills

- Demonstrated teamwork

- High school diploma or equivalent

All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.

Starting pay: $27.07/hr

Must apply by 10/6/25

Pay Rate: $28.02

All job offers are contingent on successful completion of a pre-employment drug screen and background check.