Customer Service Specialist

Are you passionate about customer service specialist and enjoy troubleshooting technical issues? Our client is seeking a Services Technician to join their dynamic contact center team. This role focuses on delivering exceptional customer support for water heating products by providing guidance and solutions to service technicians and homeowners for commercial, industrial, and residential settings. If you thrive in a fast-paced environment and have a knack for problem-solving, this position is for you! Would be a great fit for a field service technician looking to be home every night and not travel.

Position Responsibilities

- Process customer orders, make product recommendations and handle account inquiries using world-class technology.

- Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

- Build business relationships with customers over phone, email and chat.

- Understand customer needs and recommend Uline's best solutions.

- Help customers navigate Uline's website and online ordering.

Minimum Requirements

- High school diploma or equivalent. Bachelor's degree preferred.

- Excellent problem-solving, listening and communication skills.

- Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Job Types: Full-time, Part-time

Pay: $19.84 - $24.51 per hour

Benefits:

- Health insurance

- On-the-job training

- Referral program

- Vision insurance

Work Location: Remote