Customer Care Administrator

Full job description

Title: Customer Care Administrator

Department: High-Rise Customer Care

Reports To: High-Rise Customer Care Manager

About Us:

Madison Group is a widely diversified real estate and land development company with extensive experience in building master-planned communities, low-rise, and high-rise residential projects. Madison Group also operates a substantial portfolio of retail, commercial, and industrial projects.

For over 55 years, Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. Madison Group focuses on creating quality homes and residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team.

For further information, please visit our website at madisongroup.ca.

General Description:

We are looking for an experienced, personable, and reliable Customer Care Coordinator to join the high-rise Customer Care team in this new role. This on-site role is ideal for people who enjoy helping multiple teams stay organized and ready to provide outstanding service experiences to our customers. It is a critical role for the team where you can grow within it, or it can be an ideal point of entry to the world of other opportunities at Madison Group.

Your role will be responsible for providing coordinated support to management, project, and departmental teams by completing administrative responsibilities including but not limited to scheduling appointments and meetings, distributing and drafting customer communications, maintaining customer profiles, and preparing reports and presentations.

Primary Responsibilities:

- Act as the first point of contact for homeowner inquiries via phone, email, and in-person interactions

- Maintain organized and accurate records of all customer interactions and service work

- Responsible for maintaining, ordering and distributing office/team supplies

- Follow up with homeowners to ensure satisfaction and resolution of issues

- Respond, delegate, or escalate a range of customer communications via phone and through Salesforce.

- Support Customer Care Representatives and Managers with administrative tasks

Required Skills and Qualifications:

- 2+ years experience within administration, preferably with a new home developer

- Positive, professional, and upbeat attitude

- Outstanding customer service skills, focusing on anticipating the needs of customers and proactively addressing issues before they become concerns

- Able to manage multiple activities with a high level of attention to detail

- Exceptional interpersonal skills

Madison Group celebrates diversity and is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applications and make all employment-related decisions without regard to race, colour, religion, sex, national origin, sexual orientation, gender, age, or disability.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AI will not be used to during the recruitment process.

Pay: $17.20-$27.18 per hour

Work Location: In person