Crystal Finishing Systems Incorporated

CTI Patient Care Coordinator

LocationSchofield, WI
Job TypeFull-time

About This Job

Step into a fresh opportunity this spring.


At the Crystal Training Institute, we’re looking for a vibrant and organized Patient Care Coordinator for our Schofield location, to help patients and members on their wellness journeys. If you're energized by helping others, love a fast-paced environment, and are ready to plant the seeds of success for our physical therapy and gym operations—this could be the perfect role for you.



About Us

At the Crystal Training Institute, we believe in fresh starts and strong foundations. Our team blends expert physical therapy with modern fitness solutions to create a space where healing and growth go hand in hand. We’re rooted in compassion, driven by innovation, and committed to helping our community thrive. Join us this spring and help people move, feel, and live better every day.



Key Responsibilities


Patient Care Management (Physical Therapy)

Schedule and coordinate appointments, manage treatment plans, and support seamless communication between patients and care providers.
Track patient progress and ensure satisfaction with a warm, empathetic touch.
Maintain up-to-date and compliant patient records.
Assist with billing, insurance, and other behind-the-scenes tasks that keep things running smoothly.


Front Desk Supervision (Gym)

Be the welcoming face that greets members and guests as they walk in the door.
Lead and grow a high-performing front desk team through hiring, training, and scheduling.
Keep the front area clean, organized, and inviting.
Manage front desk inventory and vendor coordination.


Membership Sales

Share the benefits of our gym and programs with potential members—your energy and knowledge help others grow healthier lives.
Give engaging tours and provide membership options tailored to individual needs.
Track progress toward sales goals and get rewarded for growing our community.
Collaborate on seasonal promotions and campaigns that inspire new beginnings.


General Duties

Cultivate a welcoming, inclusive space for patients, members, and staff.
Partner with therapy and fitness teams to ensure smooth, coordinated operations.
Share key metrics and updates with leadership.
Stay current with industry trends and bring forward innovative ideas.


Qualifications

Bachelor’s degree in healthcare administration, business, or a related field (preferred).
2+ years of experience in patient coordination or healthcare admin; experience in physical therapy is a plus.
Leadership experience in a customer-facing role.
Strong understanding of PT operations and workflows is a plus.
Exceptional communication, multitasking, and organizational skills.
Comfortable with EHR/EMR, scheduling, and CRM systems.
HIPAA knowledge and some insurance billing experience preferred.
Passion for wellness and helping people feel their best.


Physical Requirements

Ability to sit, stand, and move through the clinic and gym for extended periods.
Ability to lift up to 25 pounds as needed.



Compensation & Benefits

Competitive salary (based on experience)
Bonus opportunities tied to sales and patient satisfaction
Health, dental, and vision insurance (eligibility begins after [insert period])
Complimentary gym membership and discounts on physical therapy services
Paid time off and professional development opportunities


Ready to grow with a team that’s passionate about health, healing, and fresh starts? Apply today and let your career bloom with us at Crystal Training Institute.



THE FINE PRINT

The position requires the ability to lift, load and carry items weighing up to 150 pounds.

All offers of employment are contingent upon successful completion of a pre-employment physical and drug screen. Crystal Finishing Systems provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Crystal Finishing Systems participates in E-Verify.


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