CSR - Customer Service Representative

We are looking for a customer-oriented service representative. A customer service representative, or CSR for this position will be responsible for, answer calls, setting up service appointments, preparing service quotes , provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Must be a good team player but also capable of working on your own with little supervision. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless. Problem-solving comes naturally for this position. Must have confidence in troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

- Manage large amounts of incoming calls

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

- Provide service support by helping with inventory and ordering

Skills

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- High school degree

- Knowledge of Propane, Fuel oil and Kerosene preferred

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

People with a criminal record are encouraged to apply

Education:

- High school or equivalent (Preferred)

Work Location: In person