Credit & Collections Specialist

Colonial Group, Inc. is a multigenerational, family-owned parent company overseeing a diverse portfolio of subsidiaries. Through our strategic infrastructure, logistics expertise, and a broad range of products and services, we create significant value for our customers while driving innovation and operational excellence.

The Credit & Collection Specialist receives and posts all incoming cash for Colonial Group, Inc and its subsidiaries and collects on delinquent accounts while offering superior customer service skills.

JOB EXPECTATIONS/DUTIES

- Supports CGI companies across multiple industries, including: Colonial Oil, Colonial Chemical Solutions, Colonial Terminals, Colonial Terminals NC, and Georgia Kaolin Terminals.

- Works in multiple software platforms used by the different Colonial companies, including JDE E1, and PDI Enterprise, in addition to Windows based software such as the complete MS Office Suite, and Adobe.

- Prepare payment deposits.

- Calculates and posts customer payments to appropriate accounts.

- Verifies details of transactions, such as funds received and total account balances for all Colonial companies.

- Calculates & posts receipts for all miscellaneous receivables for CGI and all of its subsidiaries.

- Compiles and sorts documents, such as invoices and checks, substantiating business transactions.

- Makes copies of all checks, completes deposit slips, and makes bank deposits.

- Reconciles AR posting with daily banking deposits, wires, and ACH payments.

- Initiating and completing EFT drafts of customer bank accounts.

- Review customer accounts and determine best course of action to collect.

- Review terms of sales, service or credit contract with customers.

- Communicate with customers via email and telephone to determine reason for overdue payment.

- Collect past due monies.

- Provide invoice copies, statements, and delivery documents to customers.

- Research short paid, skipped invoices, and any invoice discrepancies, reporting research results.

- Field customer calls/questions and help resolve any balance disputes.

- Secure information regarding customer’s financial status and refer information to the Credit Analysts, Assistant Credit Manager, and Credit Manager.

- Work with salespeople and customer service reps of all Colonial companies to ensure any issued raised by customers are addressed and balances are collected.

- Escalate situations to the Credit Manager as needed.

- Make recommendation to Credit Analysts, Assistant Credit Manager, and Credit Manager regarding releasing of new orders.

- Trace customer to new address through research and inquiries.

- Notify collection agency of payments received from customers placed for collection.

- Compute interest and payments.

- Additional duties as assigned.

Qualifications

- Associate’s Degree or equivalent credit hours in an Accounting or Business-related field preferred.

- Experience in Credit or Finance field preferred.

- General math and accounting skills are required.

- Strong skills are required in Microsoft Word, Excel and Outlook.

- Data Entry Skills, Accounting, Financial Software, Analyzing Information, Attention to Detail, Customer service, Phone Etiquette, Reporting Research Results preferred.

- Attention to detail and strong organizational & verbal communication skills required.

- Must be self-motivated, able to manage multiple priorities, have excellent communication and customer service skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds. Minimal travel may be required.

Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States. Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.