Collections Manager

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work? Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

- 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution

- Defined Contribution Plan with an automatic contribution from Sprague

- Paid Volunteer Time

- Flexible Working Policy

- Choice of high deductible and PPO Health Plans to fit your individual needs

- Wellness Program

We want to hear from you!

Our Collections Manager will accurately manage the day-to-day process and operations involved with collections on overdue/delinquent accounts. We are looking for someone that is detail orientated, personable, has advanced Microsoft Excel skills and has supervisory experience. You will manage and supervisor a group of Credit Representatives while also being responsible for training new team members. In this role, you will manage the aging of assigned accounts receivable portfolio and goals assigned to team members, as well as tracking over limit and/or past due customers. The schedule for this position is Monday to Friday, 8:30AM-5:00PM, with required after hours availability for customer emergencies.

- Monthly reporting/matrix preparation to track trends within your team’s portfolio

- Daily interaction with team members in person and remotely

- Assist Credit Representatives with account reconciliations

- Work closely with Sales members and managers to resolve issues

- Initiate demand letters, outbound calls and handle escalated customer facing issues

- Correspondence as needed

- Other duties as required

This opportunity will be based in the Portsmouth, NH office.

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.

Qualified candidates for this role will have the following:

- Business degree and/or 1-2 years credit / collection experience required

- 1-3 years’ experience in management skills

- Advanced Microsoft Excel experience required

- Knowledge of the energy industry helpful

- Strong computer literacy skills and analytical aptitude

- Ability to work independently and aggressively

- Excellent written and verbal communications

- Ability to interact well with customers, management, and staff

Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity, and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets, and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.