Control Center Operator

Duralum Products Inc., has been a trusted name in the aluminum patio cover and sun room industry for over 60 years. We have been manufacturing quality Sun Rooms, Aluminum Patio Covers, Lattice Patio Covers, Insulated Patio Covers and Patio Enclosures since 1962. Our commitment to quality, innovation, and exceptional service has made us a leader in this field.

We are seeking a skilled employee for our Control Center position. The position is full-time and offers competitive wages and benefit plans upon completion of the introductory period. Join our team and contribute to our mission of delivering superior products that bring comfort and style to our customers.

Summary: The Control Center position is responsible for assisting the flow of communication between departments that produce panels, posts, and other parts that are to be filled for customers. This position also performs order process tracking, including checks and balances for accuracy, C.O.D. compliance, and other functions.

Essential Responsibilities will include the following, and other duties may be assigned.

· Establishes a prioritized production schedule that is based on customer needs, efficient production considerations, and commitments made by the sales team. Posting daily updates to the Will Call Job Board.

· Audits B.O.M. to Manufacturing Process Control Sheet to ensure details are consistent.

· Distributes B.O.M., packing list records, and Manufacturing Process Control Sheets to each work station, logging information in accordance with Company best practices.

· Collects all B.O.M., Manufacturing Process Control Sheets and Packing Lists while auditing them for completeness, accuracy in billing and customer orders while communicating errors in documentation to supervisor.

· Provides excellent customer service, including professional email and phone correspondence within a manufacturing environment.

· Must be dependable and reliable and be at work on time each day.

· Maintains a positive, professional manner in all interactions with customers, fellow workers and management.

Competencies: To perform the job successfully, an individual should demonstrate the following:

· Job Knowledge and Technical Skills – Thoroughly understands all aspects of the job; upholds company standards of ethical operations by ensuring compliance with all federal, state, and local regulations; possesses practical hands-on experience; needs some direction; drives to build a knowledge base and improve professional skills continuously.

· Productivity and Dependability – Meets schedules, deadlines, and productivity standards; completes tasks on time or notifies the appropriate person with an alternate plan; strives to exceed productivity standards by completing work promptly; prioritizes workloads; attains needed resources and execute a strategy that optimized results.

· Communication – Speaks clearly and persuasively in all situations; listens without interrupting and seeks clarification; Responds well to questions; writes in an informative and professional manner.

· Customer Service – Manages difficult or emotional customer situations; promptly responds to customer needs; solicits customer feedback to improve service; promptly responds to requests for service and assistance; meets commitments.

· Teamwork – Works effectively with others; balances the team's needs and those of the individual; gives and welcomes feedback.

· Judgment and Problem Solving – Gathers and analyzes information skillfully using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; identifies and resolves issues promptly; considers relative costs and benefits of potential actions to choose the most appropriate one; uses reason when dealing with emotional topics.

· Professionalism and Interpersonal Skills – Treats others with respect and consideration regardless of their status or position; tactfully approaches others; focuses on solving conflict without blame; maintains confidentiality; accepts responsibility for own actions; follows through on commitments; remains open to others' ideas and tries new things.

· Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; copes well with frequent changes, delays, or unexpected events.

· Stress Management – Reacts and responds well under pressure; keeps emotions under control; successfully copes with demands from superiors, subordinates, and peers.

· Initiative – Displays the desire to volunteer readily and undertake self-development activities by seeking increased responsibilities; sets and achieves challenging goals while demonstrating persistence in overcoming obstacles; measures self against excellence standards while asking for and offering help when needed.

Experience

· Language Skills: Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Writes routine reports and correspondence and speaks effectively before groups of customers or employees of the organization.

· Mathematical Skills: Must have the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

· Reasoning Ability: Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions while dealing with problems involving a few concrete variables in standardized situations.

· Computer Skills: Must have knowledge of Internet software, and Microsoft Suite of Products.

- Experience in outbound calling and client services

- Strong data entry skills

- Bilingual proficiency is a plus

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Shift:

- 8 hour shift

Ability to Relocate:

- Tolleson, AZ 85353: Relocate before starting work (Required)

Work Location: In person