Consultant, Customer Service (Hybrid)

This position provides support to Customer Care groups through the planning, development and implementation of technically Oriented and analytical tasks and assignments. This includes performing a variety of analyses and evaluations requiring coordination and communication with various Customer Care and IT Groups, as well as external regulatory agencies and professional industry associations. Work entails the review and recommendations regarding design and development changes or upgrades to performance tracking systems. Identifies opportunities for business process improvements. Develops, runs and analyzes data requests from existing customer Information Technology (IT) systems including various data marts and data warehouses. Develops and documents technical specifications, test plans and implementation plans for system/process related work requests. Collaborates with IT to enhance IT systems in order to make business practices more efficient and economical. Works with users and service providers to determine desired performance levels and establish measures necessary to monitor goals.

This is a hybrid role. The first three months are fulltime in the office.

Essential Functions:

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

Education:

Experiences:

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Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$91,850.00-$102,060.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor