Customer Consultant Inbound

JOB REQUIREMENTS: We Energies, a subsidiary of WEC Energy Group, is

seeking Customer Consultants (Full Time) at the following locations:

Downtown Milwaukee Campus and the Pewaukee Care Center. Job Summary Do

you enjoy guiding customers and taking control of various situations in

order to resolve issues efficiently while giving customers what they

need? If so, a career in a WEC Energy Group Care Center may be a fit for

you! We Energies, a subsidiary of WEC Energy Group, is seeking Inbound

Customer Consultant's (Full-Time) in our Downtown Milwaukee campus &

Pewaukee WI location easily accessible via I-94. We focus on first

contact resolution to ensure customer satisfaction, as our #1 goal. This

position has a direct impact on the energy that people in our

communities use every day. Job Responsibilities The Full -Time Customer

Consultant is responsible for: Receiving all incoming gas, electric, and

steam contacts from customers Responding to questions, inquiries,

requests, bill inquiries, and establishing payment arrangements

Processing on and off orders, reconnections, trouble calls, and gas

emergency calls Cross-selling services, handling high bill complaints,

or redirecting the customer to appropriate company personnel if

necessary Perform special assignments as needed The Care Centers operate

24/7 to ensure customers have energy related solutions We offer a

competitive salary, starting at $24.18/hour Flexibility is required, as

you may be selected to work various shifts, which would include evenings

and weekends Tentative Start Date: July 14th, 2025 Preferred

Qualifications One Year Customer Contact Or Call Center Experience

preferred. Computer experience is preferred. Testing Requirements

Selection System for Customer Service (SACS): This test is a

multitasking simulation that places the candidate in a realistic

environment and directly measures the candidate's ability to switch

among job-related tasks, while maintaining the quality and accuracy

critical in customer service positions. Customer Care Center Structured

Interview (CARECTR): Competencies include: Building Customer Loyalty,

Applied Learning, Decision Making, Adaptability, Engagement Readiness,

Work Standards, and Communication Skills. End Date: 05/30/2025 Minimum

Posting Range: $24.18 Maximum Posting Range: $30.64 The pay range

reflects the minimum and maximum for the position at the time of posting

and may be modified in the future. The starting salary/pay within the

pay range will be based on several factors, as applicable, but not

Limited To, Relevant Education, Qualifications, Certifications,

experience, skills, geographic location, shift, travel requirements,...

For full info follow application link. We Energies is an Equal

Opportunity/Affirmative Action employer. All qualified applicants will

receive consideration for employment without regard to race, color,

religion, sex, national origin, disability, or protected veteran status.

* APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/C63E160E234D4B20 Qualified females, minorities, and special

disabled veterans and other veterans are encouraged to apply.