Concrete Dispatcher

About Kode Concrete:

Kode Contracting (est. 1965 in Prince George), is a third-generation leader in crushing and aggregates. We’ve expanded with Kode Concrete and are building a strong team focused on safety, quality, and reliable delivery.

Join Our Team as a Concrete Dispatcher in Prince George

Kode Concrete is seeking a Concrete Dispatcher to coordinate the daily scheduling and dispatch of ready-mix concrete deliveries from our Prince George plant. This role is central to our day-to-day operations—supporting accurate order entry, ticketing/documentation, and basic accounts-related administration.

The right candidate is calm under pressure, highly organized, and customer-focused, with the ability to communicate effectively with unionized drivers, plant personnel, contractors, and customers in a fast-paced, time-sensitive environment.

Key Responsibilities

Dispatch & Operations Coordination

- Receive and process customer orders quickly and accurately in a high-volume environment

- Schedule and dispatch mixer and pump trucks to job sites, sequencing loads to meet pour requirements and maximize fleet utilization

- Coordinate delivery schedules with drivers, customers, contractors, and plant personnel

- Maintain communication throughout the delivery process, providing updates and resolving service concerns

- Monitor job progress and adjust dispatch in real time based on traffic, weather, jobsite readiness, and operational constraints

- Manage schedule changes, delays, and day-of adjustments

- Support quality standards and regulatory compliance during the delivery process

- Monitor inventory levels and coordinate with suppliers when required

- Work with the Batchman to resolve delivery or product issues efficiently

- Escalate safety issues, incidents, or service failures promptly to the Operations Manager

- Complete dispatching documentation, reports, and required order/sales forwarding

- Collaborate with sales and operations teams to improve service, product delivery, and trucking efficiency

Order Entry, Ticketing & Documentation

- Enter orders into the dispatch/order system, including project details and delivery instructions

- Maintain clear dispatch records, including customer communications and exceptions/changes

- Support ticket administration (verify returned tickets, match tickets to orders, follow up on missing information, resolve discrepancies)

- Provide product and delivery documentation requested by customers

- Scan and file delivery tickets, bills of lading (BOLs), and payment documentation

- Answer routine customer questions related to deliveries, credit, invoicing, and account balances

Accounts Support (Administrative)

- Provide administrative support related to accounting processes tied to orders and deliveries

- Flag pricing, credit, tax, or billing discrepancies for review by the appropriate supervisor/accounting contact

- Maintain accurate records in line with internal controls and document retention practices

Team & Compliance

- Work respectfully and professionally with unionized drivers and plant staff while following site rules and operating procedures

- Protect confidential customer and company information

- Support safety policies and contribute to a safety-first culture

Education, Experience & Qualifications

- Minimum 2+ years of dispatch, logistics coordination, construction operations coordination, or similar experience (ready-mix/concrete experience strongly preferred).

- General knowledge of the properties, characteristics, and performance of concrete mixes, its components, additives, and raw materials an asset.

- Strong customer service and communication skills (phone, radio, email).

- Strong organizational and multitasking skills.

- High attention to detail for order entry, ticketing, and documentation.

- Computer proficiency, including Microsoft Office, and the ability to learn dispatch software quickly

- Ability to work in a fast-paced environment and handle stressful situations.

- Knowledge of local geography and traffic patterns.

- Availability for early starts, overtime, and peak-season demands.

Preferred Qualifications (Assets)

- Experience supporting invoicing or accounts administration (A/R support, receipting, reconciliation).

- Familiarity with construction jobsite workflows and dispatch routing.

- Knowledge of Prince George and surrounding areas.

Job Type: Full-time

Pay: $27.00-$34.00 per hour

Expected hours: No less than 40 per week

Benefits:

- Casual dress

- Company events

- Dental care

- Employee assistance program

- Extended health care

- On-site parking

- Paid time off

- RRSP match

- Vision care

Work Location: In person