Commercial Dispatcher

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Job Description

We are seeking an experienced Commercial Dispatcher to join our growing team. This is a full-time, in-office role responsible for efficiently managing service operations while providing timely, courteous, and efficient dispatching of service work orders and providing excellent customer service to our technicians and customers.

Job Requirements

- Excellent verbal and written communication abilities for clear interactions with customers, technicians, and internal teams

- Strong multitasking and time management skills to efficiently handle scheduling, dispatching, and administrative tasks while talking on the phone or helping a technician in person

- Demonstrated commitment to providing exceptional service and resolving issues promptly

- Ability to work in a fast-paced, office-based setting with occasional overtime during peak periods

- On-call dispatch rotation

- Coordinate technician assignments and maintain balanced workloads using dispatch software and daily capacity logs.

- Create and update work orders, track open and unbilled orders, and ensure timely invoicing and permit coordination.

- Quickly assess and address scheduling conflicts or operational issues to maintain workflow efficiency.

- Willing and capable of handling additional projects and tasks assigned by the Dispatch Manager & Production Managers

Job Qualifications

- 2+ years of administrative or dispatching experience

- Knowledge with all or some of the following a plus: Viewpoint, Field Management software, Microsoft Office Suite, and contact center phone systems

Salary

$37,000 - $52,000

Why choose us?

- Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.

- Secure your future with our retirement plan and company-provided life insurance policy.

- Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.

- Great Work Culture: Be part of an empowering and collaborative community.