Call Center Rep/Sr. Call Center Rep

IGNITE your career with New Mexico Gas Company!

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company.

New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO and Peoples Gas.

This job posting is a summary of the job description. To request the full job description, please email nmgccar@tecoenergy.com.

Call Center Rep/Sr. Call Center Rep

City: Albuquerque

State: NM

This position will be open to internal and external candidates and will close on Tuesday, September 23, 2025.

The Call Center Rep position pays between $42,400 and $53,000, and the Senior Call Center Rep position pays between $48,000 and $60,000. Placement is based on skills,experience and education of the successful candidate.

Position Concept

Under general supervision, creates quality, value, and confidence in the eyes of our customers by providing quality customer service. Provides professional and courteous customer service to effectively answer questions, resolve issues, and assist customers with issues and transactions related to billing, credit, and payments.

Primary Duties and Responsibilities

- Answers inbound phone calls from customers regarding billing inquiries and audits, account adjustments, in house credit and collections, resolutions of energy diversion cases, available rate options, debt payment, conservation, weatherization, service connections, orders, disconnections, or transfers, and dispatching and conflict resolution.

- Completes all customer service training and assessments and develops proficiency in the majority of customer service technical transactions for customers.

- Maintains statistical records as needed.

- Implements existing business practices and advanced field experiences that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure to reduce revenue losses.

- Actively manages, preps for, and troubleshoots customer disconnections for non-payment and assists in the preparation of customer notices as needed or assigned.

- Senior Level: Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have

- A high school diploma or GED

- 1 year of customer service or call center experience

- Senior Call Center Rep: 3 years of experience

- Preference: Bilingual (English/Spanish)

Working Conditions

Call Center Environment