CUSTOMER SERVICE REP

Job Title: Customer Service Representative-Sucker Rod/Rod Pump

Location: Odessa, Texas, United States

Department: Geozone Operations

Reports To: Operations Manager

Position Type: Full-Time, Shop-Based

Job Summary:

We are seeking a Customer Service Representative to join our Odessa-based team. This is a shop-based role focused on supporting the assembly, disassembly, maintenance, and testing of oilfield equipment (Sucker Rod/Rod Pump). The ideal candidate will assist senior technicians, follow structured learning plans, and contribute to high-quality service delivery in a fast-paced, safety-first environment.

Key Responsibilities:

Safety and Compliance

- Follow all Weatherford HSE policies and procedures

- Maintain a safe and clean work environment

- Participate in safety meetings and report hazards or incidents

Operations

- Assist in assembling and disassembling tools and equipment under supervision

- Support senior technicians in equipment testing, troubleshooting, and maintenance

- Perform preventative and corrective maintenance on field equipment

- Follow work instructions and OEPS standards

- Maintain accurate records of work performed and parts used

Quality

- Ensure all work meets Weatherford’s quality standards

- Participate in continuous improvement initiatives

Communication and Teamwork

- Maintain clear communication with supervisors and team members

- Collaborate with cross-functional teams to meet operational goals

Learning and Development

- Complete assigned learning plans, including online modules and classroom training

- Take initiative to grow technical knowledge and hands-on skills

Qualifications:

Required:

- 1 to 3 years of related mechanical or oilfield experience

- High school diploma or GED

- Basic mechanical aptitude and troubleshooting skills

- Ability to read and follow technical instructions and diagrams

- Willingness to work flexible hours, including nights and weekends if needed

- Strong communication and teamwork skills

- Basic computer literacy

Preferred:

- Experience in oilfield equipment maintenance or repair

- Familiarity with hydraulic, pneumatic, or electrical systems