Full Time Customer Service Rep - Inbound Call Center

Join Our Team at Standard Oil of Connecticut!

At Standard Oil of Connecticut, we are looking for motivated, customer-focused individuals to join our Inbound Call Center team. If you’re a problem-solver with a positive attitude and great communication skills, we’d love to hear from you!

As a Customer Service Representative, you will play a key role in providing outstanding service to our customers. Your ability to handle inquiries, resolve issues, and offer product knowledge will make you an essential part of our team.

What You’ll Do:

- Handle inbound calls with professionalism, addressing customer inquiries and resolving concerns

- Provide detailed information about our products and services

- Troubleshoot customer issues with care and efficiency

- Accurately document and update customer records after every interaction

- Stay up-to-date with our services and offerings

- Assist with additional office-related tasks as needed

What We’re Looking For:

- Weekday, weekend, and holiday availability is required

- Friendly, reliable, and customer-centric attitude

- Strong communication skills (both verbal and written)

- Ability to handle multiple tasks and prioritize effectively

- Previous call center or customer service experience is a plus

- HVAC knowledge is preferred, but not required

Why Standard Oil of Connecticut?

- Competitive pay

- Comprehensive benefits package including:

- Health insurance

- 401(k) with matching contributions

- Paid time off

- Stable full-time hours with 8-hour shifts starting at 10:30am (training schedule in the morning)

Job Type:

- Full-time

Requirements:

- High school diploma or equivalent (preferred)

- Previous experience in a call center (preferred)

- HVAC industry experience (preferred)

- In-Person Bridgeport, CT

Ready to Make a Difference?

If you're excited about providing top-tier customer service and being part of a collaborative team, apply now! At Standard Oil of Connecticut, every call is an opportunity to make a positive impact.

No phone calls, please. Submit your resume today!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Health insurance

- Paid time off

Work Location: In person