Call Center Supervisor

Overview

Are you ready to lead the charge in shaping the future of local clean energy? Join Sonoma Clean Power (SCP) as a Call Center Supervisor!

SCP is on the lookout for a dynamic and experienced leader to play a key role in delivering on our Mission to turn the tide on the climate crisis, through bold ideas and practical programs. As the community-owned electricity provider for Sonoma and Mendocino counties, SCP is at the forefront of California's clean power transition, and we need an innovative thinker like you to join our team!

About Sonoma Clean Power (SCP)

SCP is not just an electricity provider; we are a catalyst for change. We procure electricity from clean, renewable sources including solar, wind and geothermal. Our commitment to clean energy has made us a leader in the industry, and we've been providing an optional 100% local renewable source since 2014.

Summary Description

The Call Center Supervisor ensures outstanding customer service while helping customers understand SCP’s mission and clean energy programs. This role manages SCP’s Customer Service Representatives and oversees daily call center operations, including workflows, training, quality assurance, and hiring.

Minimum of five (5) years in a call center or customer service environment and three (3) years in a supervisory or team lead capacity. Must be bilingual in Spanish/English.

Visit www.sonomacleanpower.org to learn more about SCP.

To apply, please email a cover letter, resume, and references as a single PDF to: jobs@sonomacleanpower.org.

THE SONOMA CLEAN POWER AUTHORITY IS AN EEO/ADA EMPLOYER

Job Type: Full-time

Pay: $100,000.00 - $153,750.00 per year

Benefits:

- Dental insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Professional development assistance

- Retirement plan

- Tuition reimbursement

- Vision insurance

Work Location: In person