Renewal by Andersen

Service & Warranty Coordinator

LocationWaukesha, WI
Salary$37,440-$41,600

About This Job

We are Renewal by Andersen of Greater Wisconsin. Renewal by Andersen is locally owned and is united by the mission to "Do Well, Do Good," and a common goal of making a difference in the lives of our homeowners, our colleagues, our families, and the communities we serve. We are looking for a personable and professional Service Representative to join our Customer Service team to set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience.

PURPOSE: The primary responsibility of a Service and Warranty Coordinator is to provide a world-class experience to all customers. The role develops a special relationship with each customer, being a main point of contact with each homeowner to work through service and warranty claims, schedule service appointments, and guide each customer through their service journey.

RESPONSIBILITIES:

Schedule service appointments for homeowners
Perform administrative tasks associated with job
Positive, professional, empathetic, customer-focused, solution-oriented in their work. Results-oriented, proactive ownership of customer issues
Perform data entry clerical work
Open and close service tickets and perform exit calls
Answer phones, emails, texts with homeowner concerns
Identify homeowner troubles and comes up with resolutions
Search records and files for specific data and homeowner files
Proactively identify solutions/options that meet customer needs on product, delivery, and service. Be customer advocate.
Possess a general knowledge of products and services
Handle grievances and homeowner concerns
Coordinate service appointment logistics


BENEFITS:

Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
A culture that supports work-life balance
An environment where collaboration is key
10,000+ employees and career opportunities nationwide


QUALIFICATIONS:

High School diploma or equivalent
Minimum of 3-years customer service experience
Experience with complex scheduling
Excellent attention to detail
Basic word processing and spreadsheet skills
Ability to develop and establish good interpersonal relationships
Good phone etiquette and verbal/writing skills
Flexibility & adaptability, ability to work in a fast-paced environment
General home remodeling knowledge preferred

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