Builder Services Rep I

Job ID: 6820

Functional Area: Customer Service

Position Type: Full-Time Regular

Relocation Provided: No

Location: El Paso, TX

Department: ACCOUNT SERVICES

Internal / External: Internal and External

Experience Required: Less than 1 year

Position Description: This position will work a hybrid schedule in office Monday-Wednesday(subject to change). This posting will close on January 5th.

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

What You Will Do

Performs growth customer support including order intake, order status updates, communicating schedule availability and setting up customer accounts related to new services and meter sets.

Research and reconcile customer order activity utilizing systems including:

- Banner

- Microsoft Dynamics

- Email

- Phone

- PCAD

Assist customers, employees, and others via telephone, and/or electronic communications with order inquiries.

Collaborate with engineering, scheduling/dispatch, meter reading field operations and other groups as needed to assist growth customers.

Maintain logs and records including:

- Service orders

- New meter sets

- Elevated Pressure Requests

- Builder Billing

- Miscellaneous customer correspondence

- Accounts requiring follow-up actions

Research, compile, maintain, and prepare reports and correspondence including:

- Customer correspondence

- Customer assistance reports

- Complaint records

- Monthly and annual complaint reports

- Account/identity verifications

- Bill breakdowns

- Customer complaints

- Letters of Credit (irrevocable and regular)

- Life-threatening claims

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

What You Will Need

Experience in use and function of office equipment applicable to position including:

- Keyboards such as computers and typewriters

- Calculators

Application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages.

Experience applying customer service policies and procedures.

Experience and training related to:

- Customer relations

- Banner

- Communication/interpersonal skills

- Applicable customer service policies and procedures

- Basic Customer Service Field procedures

Experience reading and interpreting customer account information, maps, and atlas pages.

Experience compiling and preparing customer account information, correspondence, and reports

Demonstrated ability to read and write fluently in English

Applicable driver's license.

Lift or move objects weighing up to 10 pounds 4 5 times a day; up to 20 pounds 1 2 times a day.

React immediately to emergency situations to prevent injury to self and others.

Able to operate tools and equipment required.

Communicate and exchange verbal and written information and instructions.

Visual requirements sufficient to perform job duties.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

- Medical/Dental/Vision packages that fit your family's needs.

- Paid Time Off

- 401K that is 100% matched up to 6%.

- Profit Sharing Plan

- Paid Parental Leave

- Basic and Operation Employee Term Life Insurance

- Education Assistance and Tuition Reimbursement

Position Requirements:

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.