Broadband Technician

Job Overview

We are seeking a skilled and motivated Broadband Technician to join our team. In this role, you will be responsible for the installation, maintenance, and troubleshooting of broadband services for our customers. You will work with various technologies and equipment to ensure high-quality service delivery. The ideal candidate will possess strong technical skills in computer networking and low voltage systems, along with a commitment to customer satisfaction.

Department: Operations and Engineering

Position Summary: This position is responsible for the installation of fiber to the home services to customers.

Reports to: Outside Plant Coordinator

Supervises: None

Essential Duties:

1. Installs protectors and demarcation devices (including FTTH NIDS) at customer locations and prepares cabinet sites in accordance with company standards.

2. Install, configure, and test the premise equipment (ONT’s, routers, etc.) including Wi-Fi configuration and setup using optical power meters, wifi test equipment (Exfo EX1 or similar).

3. Assist member with connecting devices to Wi-Fi and wired networks.

4. Be able to splice fiber, install, terminate and test cat-5/6 and coaxial cables, route fiber and/or cables from the outside to the inside of a home or business as needed.

5. Perform quality control of contractors as needed.

6. Troubleshoot and repair all wiring connections, including GPON fiber, and test the quality of service to resolve issues using appropriate fiber optic testing tools such as OTDR and optical power meters, and replace any equipment as needed.

7. Utilize underground locating equipment to mark underground lines and collaborate with other utility locators performing similar functions for the same customer.

8. Coordinate with the Facilities Engineer, Vice President of Operations and Engineering and other staff as needed for maintenance and installation issues, to work toward a timely resolution of customer issues, and coordinate with customer service representatives on other customer issues.

9. Assist with field training of new or existing employees

10. Assists in outage restoration, service watch, and performs other related work in order to provide safe and reliable service for the consumers.

Other Duties: Performs other duties from time to time according to the needs of the Operations and Engineering Department and Jackson County REMC as a whole.

Working Conditions and Physical Demands:

The majority of the work will be in the field. Outside work will be required in all types of weather conditions with relief from extreme heat and cold not always possible. Some work will be required both after normal office hours and on weekends. The amount of such work will depend on need and may vary significantly from one time to another. Must be in good physical condition in order to meet the physical demands of the job. Must be capable of lifting and carrying 50 pounds. Must have good eyesight and hearing for customer communication and surveying. This position is subject to call out during major storms. This position will require the employee’s residence to be within the area designated as outlined in the Jackson County REMC Employee Handbook.

Skills/Qualifications Required:

Critical Traits:

Stipulation Each position at the Cooperative will evolve according to the needs of the organization. While this job description is generally descriptive of the position, it is not all-inclusive.

Job Type: Full-time

Pay: $24.50 - $28.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

People with a criminal record are encouraged to apply

Education:

License/Certification:

•

Driver's License (Required)

Ability to Commute:

Ability to Relocate:

Work Location: In person