IT Communications Technician

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

1. Works to resolve Tier 1 IT Service Tickets. This includes moves, adds and changes relating to end user’s communications equipment, including password resets and basic programing for mobile devices, voice mail services and other communications end points.

2. Works with vendors for ordering new services and/or equipment. Opens and monitors repair tickets for communications services. This can include, but is not limited to, POTS lines, Data circuits, VoIP licenses, end user communications profiles, mobile lines and other communications equipment and services as needed.

3 Performs basic administration of mobile device management systems and assists in asset management tasks.

4. Coordinates with IT staff and vendors to maintain a sufficient inventory of communications equipment including mobile devices, office devices, and various accessories.

5. Assists in the coding and entering of communications invoices into corporate accounting systems and is responsible for billing reconciliation and error resolution.

6. Assists in the maintenance of communications records and prepares required reports.

EDUCATIONAL/EXPERIENCE LEVEL:

1. Bachelor's degree in Computer Science, MIS, Information Technology, Business or a closely related field; or

2. A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years of progressively responsible experience in telecom and mobile related support activities.

COMMUNICATION SKILLS:

Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or modifications on technical or other complex concepts to individuals with little or no background in the area under discussion.

NUMERIC SKILLS:

Requires the ability to perform analyses involving ratios, percentages and advanced to complex statistical methods.

COMPUTER SKILLS:

Requires intermediate to advanced computer skills for data entry, report creation and/or retrieval tasks.

WORK CONDITIONS:

Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Job Family:

Information Technology