Profire Energy, Inc

Technician

Remote

$52,000-$72,800

About This Job

Technician

Job Summary:

Profire Energy is a leading provider of Burner Management Systems and associated equipment to the oil and gas industry. With locations in Spruce Grove, Alberta; Lindon, Utah; Oklahoma City, Oklahoma; Pennsylvania/New York and in Victoria and Houston, Texas. Profire has been recognized as one of the fastest-growing companies in the world. We are currently seeking a results-oriented and dedicated individual to join our team as a Service Manager.

Job Requirements:

•

Manage, lead and train technicians and service contracts assigned to projects, installations and work orders.

•

Collaborate with Sales on customer initiatives, training and other business development related activities.

•

Assist and collaborate sales team with responses to technical requests and documentation support (time tickets, combustion reports)

•

Provide weekly status updates on open sales orders and direct completion activities as required

•

Become subject matter expert on all Profire products. Train with manager, peers, technicians, engineering and self.

•

Ensure accurate, safe, efficient and professional service on and with Profire products:

+ Installations + Burner Maintenance + Combustion Analysis + Warranty & Repair

•

Interface with customers in a collaborative manner.

•

Provide professional and accurate technical support to customers and users of Profire products.

•

Be available to provide technical support, facilitation of customer service call outs including after hours and weekends.

•

Ensure that all service tickets and work orders are complete and accurate.

•

Ensure profitability of service team by properly billing out technicians for all installation, service call, burner maintenance etc.

•

Work to ensure end of month closure for all service projects to ensure timely customer invoicing

•

Contribute to the sales process within territory by attending meetings when required and ensuring service team conveys professionalism, reliability and accuracy.

•

Coordinate effort with Regional Sales Manager and Territory Sales reps.

•

Work with our Business Development group in seeking out new opportunities outside of oil and gas.

•

Participate in the sales process including quoting, initial implementation and service follow-up.

•

Train installation partners on Profire Installations, operation and trouble shooting.

•

Monitor technician inventory levels.

•

Responsible for post-installation follow-up with customers.

•

Conduct field completion and work evaluation of technician work to ensure brand standard is achieved

•

Report sales referrals to Regional Sales Manager.

•

Ensure technician part lists are accurate and ready to perform work orders.

•

Help in the growth of our service team throughout Canada and USA.

Position Qualifications:

•

Demonstrated field installation expertise

•

Ability to comply with all customer requirements for onsite work, including background checks and drug tests

•

Mechanical and electrical inclination

•

Technical degree/Trade diploma or equivalent experience

•

Willingness to travel

•

Ability to collaborate and problem solve with other intercompany departments.

Technician

About This Job

Position Qualifications:

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