Billing & Collections Administrator

Townsend Energy

Founded in 1931, we are the local name you can depend on for energy and HVAC for residential, and light commercial heating and cooling needs. We are deeply committed to providing exceptional customer service, our customers are and will continue to be at the center of everything we do!

We are an equal opportunity employer.

We are deeply committed to providing exceptional customer service; our customers are and will continue to be at the center of everything we do!

We are hiring a BillingCollections Administrator!

Job Overview:

This position will manage Townsend's invoice and collections process. The BillingCollections Administrator will be responsible for communicating with customers to resolve outstanding payment issues and ensure timely collection of payments.

Benefits:

- Medical Insurance with company contribution for individuals and family; FSA and HSA options

- Vision and Dental Insurance

- Basic Life and AD&D Insurance

- Long-Term Disability

- 401k with company match

- 80 hours of vacation accrued

- 9 Paid Holidays, including floating holidays

- Employee Assistance Program

- Group Insurance Discount available to Townsend employees for home, auto, renter's and recreational vehicles

- Discount on Townsend Energy products and services

- Group rates for elective insurance benefits - Disability; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental

Job Title: BillingCollections Administrator

Pay: $20.00 - $24.00 per hour. We pay for experience

Work Hours: 8:00am - 5:00pm, Monday to Friday

Location: Somersworth - Hybrid

What you will be doing:

- Maintain accurate and up-to-date records of collection activities, including payment history, correspondence, and any other relevant information

- Monitor accounts to identify delinquent customers and prioritize collection activities based on payment aging

- Prepare regular reports on collection activities, providing updates on outstanding balances, collection progress, and potential issues

- Prepare, issue, and manage delivery/service invoices in accordance with internal procedures

- Investigate and resolve billing discrepancies or disputes by collaborating with the appropriate departments within the company

- Negotiate payment terms to obtain the most efficient and expeditious recovery.

- Review and prioritize files to determine recovery potential

- Contact customers via phone, email, or written correspondence to collect outstanding payments

- Manage incoming calls and document all interactions and financial transactions in the company database, including preparing and maintaining accurate accounting

Qualifications / Skills:

- Knowledge of accounting principles and practices related to billing and collections

- Customer service focused

- Bachelor's degree in finance, accounting, or a related field is preferred

- Proficient in Microsoft Office Suite or similar software

- Ability to prioritize and manage multiple tasks and deadlines

- Attention to detail

- Excellent organizational skills and attention to detail

- High school diploma or equivalent

Learn more about us online: www.townsendtotalenergy.com