Bilingual Confirmation Specialist

Description:

We are looking for a bilingual Confirmation Specialist, you will play a critical role in our sales process, communicating and writing in both English and Spanish. Your primary responsibility will be to engage with inbound leads generated by our canvassing (door knocking) team. Through phone conversations, you’ll confirm customer interest, qualify leads, and schedule or reschedule appointments for our in-person Energy Consultants.

This role is essential in ensuring that our sales teams have high-quality, confirmed appointments, which help drive the success of Purelight Power’s mission. You will also work closely with the Field Marketing Team and Sales Teams to ensure smooth communication and efficient lead management.

Key Responsibilities

- Handle inbound leads from our canvassing team, qualifying prospects over the phone and confirming appointments.

- Manage follow-ups and schedule/reschedule appointments for Energy Consultants.

- Communicate effectively with the Field Marketing Team (door knockers) and sales teams to ensure alignment on customer appointments and lead management.

- Track and report on the volume and quality of confirmed appointments, ensuring high standards are met.

- Maintain accurate records of lead interactions and appointment statuses.

- Provide excellent customer service and a friendly, positive experience for all customers.

Compensation

Hourly range of $20-$28/hr depending on experience, PLUS the opportunity for performance-based incentives.

Requirements:

- Fluent in English and Spanish (reading, writing, and speaking), required.

- Passionate about sales, customer service, and building sales techniques.

- Previous customer-facing experience, including roles such as server, sales representative, or customer service.

- A positive, motivated individual who thrives in a fast-paced, team-oriented environment.

- Able to work shifts between 10AM and 9PM, Monday through Sunday.

- Trainable and excited to learn and grow in a sales-focused role.

Performance Metrics

- Volume and quality of confirmed appointments are tracked and will be used to assess performance.

- Ongoing feedback and coaching will be provided to ensure continuous improvement and success.

Benefits

We offer a comprehensive benefits package designed to support the well-being of our employees and their families.

Our benefits include

- Medical Insurance: We provide competitive medical insurance options, including various plans to meet your specific needs. Coverage includes preventive care, doctor visits, prescription medications, and more.

- Dental Insurance: Our dental options cover routine check-ups, cleanings, orthodontics, and procedures, helping you maintain your oral health.

- Vision Insurance: Our vision plan provides coverage for routine eye exams, lenses, frames, and contact lenses to keep your eyesight in top condition.

Additional benefits may include

- Life Insurance, Voluntary STD/LTD, FSA/HSA, and other voluntary plans

- Paid Time Off (PTO)

- Employee Assistance Program (EAP)

We are committed to providing a benefits package that supports the health, financial stability, and work-life balance of our employees. Join our team and be part of a dynamic company committed to excellence in insulation installation and customer satisfaction!