Bilingual Advanced Customer Service

Why join V3?

At V3, we have a young, hungry spirit to work hard and do what is right. We are disrupting the energy industry, and that is our driving purpose. We believe in freedom of choice. Americans should be able to choose where and how we buy our energy, the same way we choose to buy everything else. Without the driving force of competition, utility providers have become slow, overpriced monopolies. Introducing competition to the energy energy market will bring innovation, a better customer experience, and lower prices. Join us in revolutionizing the energy industry and take back the power of choice with solar power.

Position Overview:

This is a permanent, full-time position with room to grow in the company. Our escalated Customer Service Associates work closely with our Inside Sales department. This is a great opportunity for someone interested in growth. You must be able to initiate and start tasks on your own and be able to manage yourself. Those who can multitask and prioritize responsibilities do best in this position. This role requires in-person engagement, including travel to customers' homes, to discuss service issues, understand their concerns firsthand, and work collaboratively toward resolution. Sales skills and high level communication skills are required for this position*

Responsibilities:

- Fluency in both English and Spanish is required to effectively communicate with our customer base

- Ability to answer escalated customers questions/concerns, going above and beyond to educate them about the process

- Communicating with customers throughout duration of project

- Promoting the products and services we offer

- Acknowledging and responding to customers

- Responding promptly to customer's inquiries

- Working well in a team environment but also individually

- Keeping database up to date with all communication

- Self-motivated completion of tasks

- Communicating with other departments to collectively manage challenging accounts

Qualifications:

- Excellent verbal and written communication skills

- Candidate can work independently

- Can work and communicate effectively within a team

- Positive attitude

Good work ethic

Travel Requirement:

This is a field-based position. Candidates must be comfortable with regular travel to customer residences within Southern California.

Schedule: Monday-Friday

Job Type: Full-time

Benefits:

- 401(k)

- Dental Insurance

- Health Insurance

- Paid time off

- Vision Insurance