Bilingual Customer Service Representative

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Responsibilities include, but are not limited to:

Ability to handle heavy bilingual customer service

Ability to handle heavy customer volume (phone calls, drive-through, online)

Daily balancing of cash drawer

General filing and scanning

Miscellaneous projects as assigned

Requirements and Qualifications:

Must be fluent in Spanish

Excellent attendance and punctuality is REQUIRED

Must be a high school graduate or equivalent

Two (2) years minimum in a Customer Service environment

One (1) year minimum cash handling experience

Proficient with 10-key by touch

Proficient with Microsoft Office products (Outlook, Word, and Excel)

Ability to adapt to new and changing technology

Must exhibit patience and attentiveness towards customers

Clear communication skills, both verbal and written

Problem solving skills

Attention to detail

Willingness to learn

Time management skills

Ability to multi-task

Use positive language

Ability to handle stressful situations, including upset customers

Job Type: Full-time

Required education:

Required experience:

Required language:

•

English and Spanish

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

Work Location: In person