Application Analyst

Description

JOB SUMMARY:

The candidate chosen for this position will join a team focused on application support for Documentum at Southern Company. They will be responsible for providing user help, performing data repairs, assisting with product upgrades, and generally supporting the Documentum environment. The candidate will work closely with other team members to diagnose and resolve application issues efficiently, share knowledge and best practices, and contribute to a supportive and cohesive working environment. Collaboration with cross-functional teams to integrate Documentum solutions effectively within the company systems will also be key. Additionally, the candidate will participate in ongoing projects, help develop strategies for continuous improvement, and help ensure alignment with organizational goals

JOB RESPONSIBILITIES:

Provide support for the Documentum environment, including user assistance and troubleshooting.

Collaborate with solution owners, developers, and other IT support personnel to identify and resolve production issues.

Work with clients, peers, and other IT organizations to gather requirements, assess needs, and recommend appropriate solutions.

Assist in the design and implementation of recommended solutions.

Utilize programming knowledge and skills to manipulate and retrieve data from Documentum.

Participate in peer design and implementation reviews.

Propose, design, and implement task automations wherever possible.

Learn the system configuration, internals, and administrative features to evaluate, test, and implement changes.

Stay current on upcoming features, upgrades, and trends, and help to evaluate and implement them as appropriate.

JOB REQUIREMENTS:

Education:

A degree in Computer Science or a related field is preferred, but equivalent experience and skills will also be considered.

Experience:

Experience with SQL and/or Oracle databases is required

Experience with Java is required

Experience with software development technologies, methodologies, and associated tools is required

Experience providing application support is preferred

Experience with Documentum is preferred

Knowledge, Skills & Abilities:

Ability to diagnose and resolve client problems within service level time frames

Effective communication and interpersonal skills

Ability to function independently and as a team member

Strong analytical and problem-solving skills

Ability to learn new technologies quickly and apply them

Strong customer service skills

Ability to handle multiple assignments and changing priorities

Ability to work effectively with limited direct supervision

Understanding of the Documentum object model and architecture would be beneficial

Behavioral Attributes:

Safety oriented

Customer focused

Collaborative

Motivated

Dependable

Confident

Detail oriented and thorough

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 11472

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services