Administrative Assistant

Job Title: Administrative Assistant

Company: MAD Energy NW

Location: Auburn, WA

Employment Type: Full-Time

About Us

MAD Energy NW is a trusted leader in the energy solutions industry, delivering top-quality services with a focus on efficiency, innovation, and customer satisfaction. At our core, we are people-focused. We believe our team's happiness, performance, and success are directly tied to effective communication—both within our team and with our clients.

We foster a collaborative, supportive environment where every team member is empowered to contribute and grow and given the support to do so.

Job Overview

As an Administrative Assistant, you will play a critical role in supporting MAD Energy NW's operations. You’ll ensure projects run smoothly from start to finish by providing vital support to our office staff (Project Managers, Sales Team, Project Engineers, etc.) Your position will be key in ensuring each project is completed efficiently, on time, and meets our high standards.

Key Responsibilities

Administrative Assistant Duties (include, but are not limited to):

● Pull permits and manage the inspection process for projects.

● Schedule utility disconnects/reconnects and dispatch electricians to job sites.

● Work closely with project managers, electricians, and leadership to address project needs and challenges.

● Assist with marketing, including weekly file audits for quality marketing photos.

● Monitor lead volume and conversion ratios, track project progress and generate performance reports.

● Maintain organized project files and documentation using Google Workspace apps (Gmail, Drive, Docs, Sheets, Calendar, etc.).

● Respond promptly and professionally to emails, calls, and other communications.

● Assist with general office tasks and event coordination.

● Assist with management of fleet vehicles.

● Ability to complete additional duties as assigned.

Customer Communication:

● Make regular calls to customers to update them on project statuses, ensure satisfaction, and address concerns.

● Follow up on leads to ensure a smooth customer experience and maximize conversion rates.

● Follow up after project completion to gather feedback and request reviews.

Additional Duties (include, but are not limited to):

● Event Planning: Organize company events, team meetings, and training sessions.

● Learning key components of other team members’ positions so as to accurately provide support and fill in while others are out of office.

● Marketing assistance.

Qualifications

Required:

● Experience in a similar administrative or project coordination role, preferably in construction, energy, or related industries.

● Proficiency in Google Workspace apps (Gmail, Drive, Docs, Sheets, Calendar, etc.). ● Strong organizational and time-management skills.

● High school diploma or equivalent

● Excellent written and verbal communication skills, with a willingness to make calls and engage directly with customers.

● Ability to manage multiple tasks and prioritize effectively.

● Proactive problem-solving skills and a customer-focused approach.

● Strong attention to detail and accuracy.

● Team player mindset with high emotional intelligence.

● Ability to thrive in a fast-paced environment.

● Certified Notary appointment or willingness to obtain this appointment upon employment.

Preferred:

● Experience in the energy, electrical, or construction industries.

● Knowledge of CRM systems or willingness to learn a CRM.

● Experience training staff or onboarding new technologies.

● Event planning or coordination experience.

● Familiarity with permitting processes and scheduling practices.

What We Offer

● Competitive salary based on experience.

● Opportunities for professional development and growth in a collaborative and supportive work environment.

● Comprehensive benefits package, including paid time off, holidays, medical, dental, vision, and 401(k).

● Set work schedule: Monday 7AM-3PM, Tuesday-Friday 9AM-5PM

● The ability to work from home after training is complete with the exception of mandatory 7AM Monday company meetings and other pre-scheduled in-person meetings.

● The chance to make a significant impact at a growing, people-focused company.

How to Apply

If you are an organized, detail-oriented professional with a passion for supporting projects and building excellent customer relationships, we want to hear from you!

Please send your resume and a brief cover letter to hailey@madenergynw.com.

MAD Energy NW is committed to and promotes workplace diversity and is an equal opportunity employer.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Education:

- High school or equivalent (Required)

Shift availability:

- Day Shift (Required)

Ability to Commute:

- Auburn, WA 98092 (Required)

Ability to Relocate:

- Auburn, WA 98092: Relocate before starting work (Required)

Work Location: Hybrid remote in Auburn, WA 98092