Aquatera Utilities Inc.

Account Services Rep-Billing Tech

LocationGrande Prairie, AB
Job TypeFull-time

About This Job


Account Services Rep-Billing Tech


Account Services Representative – Billing Tech


Full-Time


Department: Account Services


Reports To: Account Services Manager

with current day-to-day reporting to Account Services Supervisors


Location: Grande Prairie

Aquatera is a Top 85 Employer in Alberta in 2024. Aquatera provides high quality, environmentally sustainable utility services and optimized value to customers and shareholders. As an exemplary employer, we look for people who can live our values and are committed to high quality work and great customer service.


Summary:

The challenge of this position will be to contribute your experience, skills, and customer service abilities to Aquatera’s Customer Call Centre and Collections. This position may expand to include billing of accounts and/or meter desk duties. You will be reporting to the Account Services Assistant Manager with day to day reporting to the Account Services Leads.


Job Duties:


This challenging position involves:

Providing exceptional customer service on our call centre
Professional handling of emails, faxes, chat line and online applications
Maintaining customer accounts, service locations and meter information
Interacting with the public and provide information and assistance in a polite and efficient manner, may include difficult customers at times
Generating work orders for scheduling meter installations, exchanges, and maintenance appointments
Performing routine account collections
Operating folding and inserting equipment
Assisting with collections, cashier, and commercial metering positions and may include billing functions
Assist in special projects
Other duties as required


Qualifications:


The successful candidate will:

Be legally entitled to work in Canada without limitations
Be committed to our Values and Principles
Be committed to safe work practices
Employ continuous improvement principles
Have exceptional customer service, communication, and computer skills (Outlook, Word, Excel)
Be highly organized, deliver accurate quality work with attention to detail
Contribute to a cooperative team environment
Be able to move between jobs/stations when required
A minimum of one-year Business/Office Administration Certificate or equivalent combination of education and experience is an asset
Experience in billing and collection processes is an asset
Working knowledge of water meters and reading technology is an asset

As a condition of employment, the following will be required:

Satisfactory completion of a comprehensive drug and alcohol test


We offer competitive compensation and benefits.

We would like to thank all applicants for their interest – only those selected for an interview will be contacted.


Please visit our careers page at:


https://www.aquatera.ca/who-we-are/careers to apply.

This competition may remain open until a suitable candidate is selected.

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