Billing/Payments Specialist

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities. With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

CORE Electric Cooperative is seeking a Billing/Payments Specialist to join our Billing & Payments team, reporting to the Billing & Payments Manager, located in our Sedalia office. This individual handles the processing of regular billing cycles, corrects billing errors, addresses billing issues for member accounts, and manages other billing-related tasks for member accounts. They also perform duties related to member payments, account adjustments and refunds, capital credits, collections and write-offs, and account research, as necessary. Additionally, this individual assists with other tasks assigned to the Billing and Payment team as needed.

A Payments Specialist will...

+ Process W9’s and name changes.

+ Release/apply deposits per policy and once account criteria are met. + Waive, evaluate, and adjust for account usage changes. + Support the monthly deposit interest process. + Void/cancel uncashed deposit refund checks.

+ Posting and balancing all payment channels. + Posting auto-pay files daily. + Daily Returns. + Support the credit balance process.

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Process refunds including:

+ Running TRIB (Transfer/Refund Inactive Balances) + Process return refund checks. + Void/cancel uncashed refunds.

+ Transfers, splits, and deceased/dissolved retirements. + For deceased/dissolved retirements, manage/track documentation needed for release of capital credits. + Support the annual allocation process. + Process returned refund checks.

+ Process delinquent events including penalty, notices, reminder calls and disconnects. + Support Payment Specialist II in monthly write off processing and reporting as needed. + Monitor and work assigned Tasks.

+ Support MSR’s via calls to team. + Assist in meeting department and team goals. + Participate in team training. + Analyze account details to resolve customer inquiries.

We are excited to speak to someone with the following...

This job will be posted until filled. We encourage qualified candidates to submit their application(s) expediently so as not to miss out on opportunities.

Note: This job description is intended to describe the general nature and level of work performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. Other duties may be assigned.

+ Defined benefit pension plan + Medical insurance + Dental insurance + Vision insurance + Short term disability + Long term disability + Long term care + Employee assistance program + Life insurance + HSA with employer contribution

CORE is an Equal Opportunity Employer.

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