Hilcorp

25-396.B - Receptionist

Houston, TX

full_time

About This Job

Performs initial contact work with clients and visitors by receiving callers either in person, at the office, or on the telephone, determining the nature of visitor/caller's business, and directing callers to the appropriate destination. As assigned, accurately produces information by formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

Essential Job Responsibilities

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Welcomes visitors to the company by greeting them, either in person or on the phone, and answers or refers all inquiries.

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Answers the company's main switchboard/telephone console and directs callers to appropriate employee for assistance.

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Provide clear instructions to guide visitors to appropriate company personnel and assist with directing employees and guest to correct meeting rooms efficiently.

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Obtains caller's name and confirms appointment with person being called upon.

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Uses telephone console to collect incoming messages, document messages, and distribute messages to the appropriate employee.

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Provide administrative support to all team members including drafting memos, correspondence, reports, and other documents as assigned by Office Manager.

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Analyzes and adjusts work procedures for maximum efficiency and to meet the needs of the company.

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Maintains security by following procedures and assisting with visitor registration.

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Maintains safe and clean reception area by complying with procedure, rules, and regulations.

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Answers basic inquiries about the company.

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Receives, manages, and processes work order requests; ensures problems are resolved quickly.

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Acts as company Fire Warden and Basic First-Aid, CPR, and Automatic External Defibrillator (AED) administrator.

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Adheres to the company's values - integrity, ownership, urgency, alignment, and improvement.

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Supports company vision and mission.

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Adheres to established work schedule, attendance standards and is punctual to work and meetings.

Other Job Responsibilities

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Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential.

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Maintains a pro-active approach to solving problems and achieving goals.

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Other duties as assigned by management.

Qualifications

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One (1) year experience in general office services and/or reception work.

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Ability to obtain certification as Fire Warden, Basic First-Aid, CPR, and Automatic External Defibrillator (AED) administrator.

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Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.

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Ability to work independently and complete multiple, diverse tasks of differing priorities without close supervision.

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Ability to remain calm and composed when faced with various personalities, customer complaints, and awkward situations with customers.

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Ability to perform tasks and achieve results with a high degree of accuracy and precision.

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Ability to anticipate approaching problems and establish strategic plans for future success.

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Ability to demonstrate strong skills in using correct grammar and punctuation.

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Ability to demonstrate strong proofreading and editing skills.

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Basic knowledge of reception and office services duties.

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Exceptional speaking voice with clear pronunciation of the English language.

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Intermediate knowledge in the use and application of the following software: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Education Requirements

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Graduation from a high school or GED equivalent with some course work in general office practices.

Certifications, Licenses, Registrations

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Maintains certification as company Fire Warden, Basic First-Aid, CPR, and Automatic External Defibrillator (AED) Administrator.

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