Rogers Heating & Cooling

Weekend Customer Service Representative

LocationSouth Boston, VA
Job TypeFull-time
Salary$35,360-$43,680

About This Job


Company Overview

Are you passionate about helping others and making a real difference? Do you enjoy fast-paced work and thrive in weekend roles with stability and strong support? We are looking for an experienced and motivated Customer Service Representative (CSR) to join our team. This role offers the flexibility of a three-day workweek (36 hours) while receiving full-time pay for 40 hours—perfect for those seeking work-life balance without sacrificing compensation.

As a CSR, you'll be the voice of our company, providing outstanding verbal and written support to our customers. The ideal candidate is enthusiastic, patient, and skilled at finding solutions quickly while maintaining professionalism.


Key Responsibilities

Answer and manage all incoming calls and emails during your shift
Deliver accurate product and service information to customers
Generate and qualify sales leads as needed
Handle inquiries, complaints, returns, and resolutions with efficiency and empathy
Maintain detailed and accurate records of customer interactions
Follow communication procedures, guidelines, and company policies
Uphold a positive, professional demeanor in all customer interactions


Qualifications

High school diploma or equivalent required
Previous experience in a customer service role preferred
Strong communication, active listening, and problem-solving skills
Ability to manage high call volumes with poise and precision
Familiarity with CRM systems is a plus
Self-motivated, detail-oriented, and team-driven
Comfortable working a fixed weekend schedule (Friday to Sunday)


Compensation & Benefits

Get paid for 40 hours, while working just 36 hours/week
Competitive hourly rate + performance incentives
Health, Dental, and Vision Plans
Paid Time Off (Vacation, Sick Days, and Personal Days)
Paid Holidays (prorated to weekend schedule)
Technical Training Programs
Incentive Compensation Opportunities
Supportive, team-oriented environment

If you're ready to bring your customer service skills to a company that values your time and talent—apply today. We can’t wait to meet you!


Job Type: Full-time


Pay: $17.00 - $21.00 per hour


Expected hours: 36 per week


Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance


Shift:

12 hour shift
Day shift
Evening shift


Work Location: In person


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