Warehouse Counter Sales

Summary of Position:

This position receives inbound phone calls and walk-in customer inquiries; documenting accounts and submitting orders in a professional manner. Work independently with limited or no supervision at times, have a solid understanding of basic computer tasks including typing. This role demands strong communication skills, both verbal and written. Ideal applicants may have prior experience as a Parts Specialist, or worked at a parts counter in the past.

Roles and Responsibilities:

- Assist telephone and walk-in customers

- Understanding and utilizing catalog to assist customers in part selection

- Initiating customer orders and counter orders through ERP

- Cash, credit, and check processing

- Supporting Hose Technicians as needed to fulfill orders

- Various inventory control tasks including paperwork and computer driven transactions

- Identify customer needs

- Meet and/or exceed monthly customer experience goals

- Navigate through multiple computer programs with speed and accuracy

- Work with customers to resolve all inquiries

- Display good work ethic

- Maintain professionalism in the work place

- Perform any other assigned proprietary duties

Pay:

Based on Experience

Qualifications and Requirements:

- Excellent verbal and written communication skills

- Proficient in Microsoft Office (Word, Excel, Outlook, etc.)

- Must be able to type more than 50 WPM (will complete short typing test upon onsite interview)

- Compassionate and patient customer service skills

- High attention to detail

- Active listening skills

- Prolonged standing, walking, stooping, bending, lifting – 100% daily (subject to change daily)

- Assist in lifting, pushing, and/or pulling up to 50 lbs. in adherence with Midwest Hose Safety Standards

- Ability to learn and think quickly

- Energetic, outgoing, and positive attitude

- Good organization skills

- Reliable and dependable

- Team-player

- Ability to prioritize and mange time

- Regularly required to talk and listen; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms

- Must be able to meet the physical demands typical in a warehouse environment including but not limited to grasping and fine manipulations with hands, reaching, squatting, climbing, activities working around moving machinery, exposure to marked changes in temperature and humidity, exposure to light dust and fumes.

- Commitment to work additional hours as needed

Education and Experience:

- High School diploma or GED (required)

- Customer service experience (highly preferred but not required)

- Prior hose and fitting industry experience (a huge plus)

About Us:

Midwest Hose is one of the largest hose and fitting wholesale distributors in North America. Since opening our doors in 1983, we’ve steadily grown and continue to build a loyal customer base – proof of our enthusiasm for the future! At Midwest Hose & Specialty, we believe our employees are the fuel that drives our business, and we treat each person with the respect and value they deserve.

We pride ourselves on offering a premier benefits package that includes:

- Very competitive compensation

- 401(k) plan with company match

- Health and dental insurance plans with company contributions

- Basic life and AD&D insurance

- Paid holidays

- 3 weeks (120 hours) of Paid Time Off (PTO) accrual within the first year

- Great work/life balance

- Casual dress environment

- Career longevity

- Professional growth opportunities

- Parental leave

Additional Information:

As part of our commitment to a safe and productive workplace, all offers of employment are contingent upon the successful completion of a background check and drug screen.

If you want to be part of a growing company and believe that Midwest Hose & Specialty is the place for you to build your career, apply today!