HVAC COUNTER SALES - RICHMOND HILL

Reporting to the Branch Manager, the Counter Sales Associate is responsible for providing outstanding service to new and existing customers, both in-person and over the phone.

Duties and Responsibilities:

- Provide outstanding service to new and existing customers in-person and over the phone

- Answer customer inquiries regarding product availability and pricing

- Process warranties and returns

- Ensure accurate and efficient order entry into the system

- Work with internal and external stakeholders to determine accurate pricing and lead times for orders

- Suggest substitutes to customers if a product is out of stock

- Build strong relationships with customers and coworkers

- Contact customers by phone to advise them of special deals or promotions to increase sales

- Work closely with other sales staff and Branch Manager to complete tasks in a timely and efficient manner

- Maintain accurate sales records

- Perform other duties as assigned by the Branch Manager

Skills, Abilities, Qualifications and Experience:

- Strong attention to detail, positive attitude, and dedication to customer service are key to success in this role.

- Excellent verbal and written communication skills

- Strong organizational skills

- Ability to work independently and as a part of a team.

- Ability to work in a fast paced environment

- Completion of secondary school education

- Minimum of 5 years of sales and/or customer service experience in the HVAC industry

- Proven track record of sales success and knowledge of HVAC parts and industry standards.

- Proficient knowledge of Microsoft Office, Excel, Word, and Sales Software

Hours: 8:00 am to 5:00 pm Monday to Friday with Rotating Saturdays from 7:00 am -12pm

Job Type: Full-time

Pay: From $28.00 per hour

Expected hours: 40 – 44 per week

Benefits:

- Dental care

- Extended health care

- Life insurance

- On-site parking

- Vision care

Experience:

- HVAC: 5 years (required)

Work Location: In person