Technician I, Service - Gas

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America. This position has a residency requirement. (North, South or West). Main responsibilities will include: customer service field activities on transmission and distribution systems and facilities, as applicable. Performs such work in accordance with Company, regulatory and safety procedures.

Accountabilities

- Responds to customer requests for service including connections, disconnections, leak and carbon monoxide investigations.

- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.

- Will read meters and records consumption for billing.

- Investigates, grades and repairs leaks.

- May disconnect service as necessary and perform collection efforts on delinquent accounts.

- Replaces and/or repairs meters and regulators. Sets and removes meters as necessary.

- Installs, programs and operates Automatic Meter Reading equipment as necessary.

- May be required to perform natural gas line location tasks.

- Performs activities to ensure responsiveness to natural gas and other emergencies.

- Completes and maintains accurate records and reports to comply with Company and regulatory requirements.

- May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extensive hours.

- Is subject to reporting outside regular work area.

- Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.

- Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.

- Demonstrates support for and adheres to the Company’s values, strategies, policies and procedures and exhibits the core values of Customer Service, Safety and the Company’s Code of Conduct both as an individual contributor, team member and/or leader of others.

- Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training.

Education and Experience

- High school diploma or equivalent

- Natural gas construction and/or service field experience is preferred.

- Must obtain and maintain minimum Operator Qualifications (OQs) and classroom training for position and any other required OQs and classroom training or certifications.

- Requires valid driver’s license in accordance with Company standards.

- Requires ability to utilize the Company’s internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.

- Requires the ability to communicate with internal/external customers to obtain and/or provide explanations and/or information.

- Work requires entry to customer premises.

- Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces.

- May require overnight travel.

- Has a residence requirement due to call-out response time.

- Works as an individual contributor and/or as member of a team.

- Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.

- Requires the acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.

- Must be able to lift tools, equipment and materials up to and including 60 pounds.

- As a Safety-Sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

- Customer Centric

- Integrity

- Entrepreneurial

- Teamwork

- Owner mindset

- Outcome focused

- Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Company funded Pension program

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.