Avista

System Technician

LocationSpokane, WA
Job TypeFull-time

About This Job


Closes: May 4, 2025


Starting Range: $27.6725 to $40.5667


Full Range: $27.6725 to $49.6862


Job Description

Responsible for delivery, setup, troubleshooting, repair, maintenance, and support of desktop and endpoint systems. Works directly with customer and project management office to deliver in-portfolio desktop and endpoint technology and software. Direct responsibility for providing technical support to end users. Assists Engineers as needed in developing technical solutions. Recommends technology and solutions to systemic environmental issues. Evaluates, tests, and prepares documentation for devices in the desktop and endpoint portfolio. Executes assignments under minimal direction. Performs routine maintenance as assigned. Expected to meet deadlines and budgets. Responds dynamically to user and business needs for technical resources both from a delivery and operational perspective.


Responsibilities

Deployment of in-portfolio technology per established procedures and processes
Provide excellent direct customer service with users in deploying and configuring technology
Execute assignments in compliance with department KPI targets
Provide personal support of deployed technologies through various channels; telephone, instant message, email, direct
Troubleshoot and determine root cause for defects and breakdowns and provide solution
Conduct operating system imaging and configuration, facilitates Active Directory computer and user account administration, and adhere to security guidelines and procedures
Independently performs Operating System, O365, and other application patching work
Oversees inventory and levels for technology equipment and peripherals, processes orders for technology equipment and peripherals as reorder points are met
Research and resolve intermediate problems, sometimes escalated from peers
Make recommendations for enhancing existing technical documentation


Requirements

Technology troubleshooting skills and in depth understanding of the Operating System and troubleshooting methodologies
Excellent oral and written communication skills, proven analytical problem-solving skills, and ability to communicate effectively with a variety of audiences
Experience with WWAN technologies, mobile device usage, support, and troubleshooting
Adherence to process and written procedures
Requires a valid drivers license
Has the ability to travel to remote locations throughout Avista's service territory with possible overnight stays
Preferred Certifications:
Microsoft Certified Solutions Associate (MCSA) - Windows 10/11
Microsoft Technology Associate (MTA) - IT Infrastructure Track
CompTIA A+ Certification
ITIL 4 Foundation


System Technician I

High School diploma or GED. Vocational or AA degree in Information Systems, Computer Science, MIS, Mathematics, Engineering or related field preferred.
1+ years Windows OS Experience, Windows Desktop/Laptop support experience, Printer support experience


System Technician II

High School diploma or GED. Vocational or AA degree in Information Systems, Computer Science, MIS, Mathematics, Engineering or related field preferred.
2+ years of related experience in two or more disciplines (hardware installation/configuration, software installation/configuration, hardware/software troubleshooting, software packaging, networking, Active Directory management, mobile device support, current Windows OS Support)
1 Industry recognized certifications or ability to achieve within 6 months
Maintain knowledge of technology hardware, operating systems, networking, and infrastructure applications – specific to assigned areas of responsibility
Assignments require extensive knowledge and application of concepts, principles or practices in specific discipline or several disciplines
Technology management skills with success in a balanced value driven customer relationship and productivity model
Excellent communication skills with a successful track record in a high demand, cross-functional, multi-discipline team environment

Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with an additional day determined by the employee and manager.


To Apply

We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".


Benefits

At Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.


Pre-employment Screening Requirements

Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.


Avista’s Commitment to Equal Opportunity

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.

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