Technical Support Tier 1

Position Overview:

Overview

The main duties include: The Technical Support Tier 1 is a frontline professional responsible for providing first-line technical assistance and support to end-users across the organization. This role is crucial for maintaining productivity by quickly resolving a range of issues, from basic hardware and software to licensing and network-related problems.

Company Perks

- 100% Aegeus paid: Vision, Life, and Disability Insurance

- Medical & Dental Insurance

- 401K plan (with Company Matching)

- Vacation Paid Time Off

- Personal/Sick Pay

Equal Employment Opportunity/M/F/disability/protected veteran status.

Education and Work Experience:

- High school diploma required; Associate’s Degree in Information Technology or related field preferred.

- 1–2 years of experience in a help desk, technical support, or similar role preferred.

- Basic understanding of Active Directory account management.

- Experience with hardware setup and basic repairs is a plus.

- CompTIA A+ or similar certification preferred.

- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Certificates and Licenses Required:

- N/A