Tier III Network Engineer

Tier 3 Network Engineer

SSE is a leading technology company serving St. Louis, MO for over 30 years. We are seeking talented Tier 3 Network Engineer to join our Network Technologies team. The primary responsibility is to provide support of management of all SSE’s toolsets within our “Tech Stack”. The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.

Essential Job Functions/Skills:

- Project management and project implementation experience

- Excellent organizational skills and attention to details

- Deliver solutions based on established practices and procedures

- Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment

- Strong consulting skills and ability to develop and clearly present solutions

- Triage, review, and troubleshoot issues with various IT tools RMM

- Demonstrated practical knowledge and experience with Microsoft Servers & Desktops

- Demonstrated practical knowledge in LAN/WAN technologies

- Extensive experience with creating IT documentation

Technical Skills:

Note: Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them.

- Remote Management Tool: Kaseya or similar

- Scripting & Automation: Powershell, batch scripting or similar

- Corporate Anti-Virus Software Management: Crowdstrike, SentinelOne or similar

- Corporate Backup Management: Unitrends, Datto, Backupify/Datto SaaS Protection

- Corporate Spyware Software Management: Malwarebytes or similar

- Reporting: Brightgauge, Liongard, Backup Radar, Kaseya

- Windows Patch Management: Automox or similar

- Spam Filtering: Barracuda, AppRiver or similar

- Server Operating Systems: Windows Server 2012-2025

- Directory Services: Active Directory, Group Policy Management

- Core Network Services: DNS, DHCP, Remote Desktop Services

- Networking Technologies: Cisco Meraki devices (firewall, switching, WAPs, etc.) or similar

- Ticketing Workflow Administration: AutoTask or similar

- Documentation: ITGlue

- Vulnerability Management: ConnectSecure/CyberCNS

- Hypervisors: Hyper-V, VMWare

Education & Experience:

- Bachelor or Associates degree in related field preferred

- 5+ years network or systems administration experience

- Previous work experience with a Managed Service Provider is a plus

Benefits:

- Insurance: Health, vision, dental; PTO; 401k; paid holidays, weekly pay

Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on-going basis