Technical Customer Support

Role and Responsibilities

1. Act as a primary point of contact for customers regarding orders, lead times, and technical inquiries.

2. Address and resolve customer concerns or complaints efficiently.

3. Provide updates on job progress, delivery schedules, and any potential delays.

4. Work with the sales and production teams to process and track customer orders.

5. Ensure accurate documentation of customer requirements: specifications, tolerances, and deadlines.

6. Assist in quoting, pricing, and negotiating contracts.

7. Ensure customer expectations align with quality control standards.

8. Work with quality assurance to handle non-conformance issues and implement corrective actions.

9. Maintain compliance with industry regulations and company policies.

10. Gather customer feedback to improve service and production efficiency.

11. Collaborate with engineering and production teams to address technical challenges.

12. Develop and implement customer service strategies to enhance customer satisfaction.

13. Supervise and train customer service representatives.

14. Maintain a culture of continuous improvement in customer service.

Other duties as assigned.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

- 401(k) matching

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Parental leave

- Relocation assistance

Work Location: In person