Technical Product Support Specialist

A Next Meters Technical Product Support Specialist serves as the first point of contact when customers or in-the-field technicians have questions about Next Meters products or software.

About Next Meters

Next Meters is an emerging market leader in the utility metering and sub-metering industry. The metering equipment is paired with an easy-to-use mobile app and an innovative cloud-based management system. Our cutting-edge wireless technology has been designed from the ground up. Next Meters offers a positive team-oriented work environment at our Providence, Utah location. We are looking to add qualified and hardworking individuals to our team during this period of growth. We offer competitive pay and benefits, including fully paid medical and dental premiums and a generous time-off policy. For additional company information, visit our website www.nextcenturymeters.com.

Description

Position: Technical Product Support Specialist

Location: Providence, UT Office

Schedule: Full-Time, Monday-Friday, 8am-5pm

About Next Meters:

Next Meters is an emerging market leader in the utility sub-metering industry. Our cutting-edge wireless technology has been designed from the ground up. The metering equipment is paired with an easy-to-use mobile app and an innovative cloud-based management system.

Next Meters offers a positive team-oriented work environment at our Providence, Utah location. We are looking to add qualified and hardworking individuals to our team during this period of growth. We offer competitive pay and benefits.

General Position Description:

As a Next Meters Technical Product Support Specialist, you will serve as the first point of contact when customers or in-the-field technicians have questions about Next Meters products or software. You must be able to effectively analyze complex technical challenges to discover underlying problems and find solutions.

Next Meters takes pride in providing superior product support. Issues are carefully tracked and documented to ensure each issue is resolved. As a Product Support Specialist, you are expected to utilize available tools to help with this process and to go the extra mile to make sure customers are taken care of. After becoming proficient with the Next Meters system, you will help conduct training for new clients as they learn how the system works. The Product Support Team is responsible for creating easy-to-understand documentation and training material. Excellent writing skills are required.

Occasional travel within the US or Canada may be required depending on business needs.

Required Skills and Abilities

- Good working knowledge of networking, hardware, and software

- Ability to explain problems and solutions clearly to non-technical users

- Ability to analyze and troubleshoot complicated software and electronics issues

- Proficient with office software (Microsoft Office, Google Suite)

- Ability to work on projects alone and as part of a team

- Effectively manage time and tasks

- Excellent verbal and written communication skills

- Fluent in English

- Fluent in Spanish is a plus, but not required

Experience / Education

- Previous technical experience

- Customer service skills

- High School Diploma or equivalent

- Bachelor’s degree preferred (not required)

Pay and Benefits

- Hourly pay, based on experience

- 100% medical and dental premiums paid by the company for you and your dependents

- Company contributions to HSA account

- Matching 401k program

- Life and disability insurance paid by company

- Generous PTO policy, sick leave, and 10 paid holidays

- Great internal culture with free snacks, monthly lunches, and on-site games

Apply today to join our team!