Technical Support Manager

Summary:

TETRA Technologies, Inc. is a global organization whose foundation and strength comes from the drive and dedication of our team members. We value equal employment opportunity to stimulate creativity and innovation in our workforce as we use our collective talents to develop unique solutions to address the world's energy challenges.

Founded in 1981, TETRA (NYSE: TTI) is an energy services and solutions company focused on developing environmentally conscious services and solutions that help make people's lives better. With operations on six continents, the Company's portfolio consists of Energy Services, Industrial Chemicals, and Critical Minerals. In addition to providing products and services to the oil and gas industry and calcium chloride for diverse applications, TETRA is expanding into the low-carbon energy market with chemistry expertise, key mineral acreage, and global infrastructure, helping to meet the demand for sustainable energy in the twenty-first century.

Visit the Company's website at www.onetetra.com for more information or connect with us on LinkedIn.

Essential Duties:

- Lead and oversee the technical support function for field operations, ensuring timely and accurate troubleshooting, diagnostics, and resolution of equipment and system issues across service lines.

- Serve as the primary technical liaison between field teams, engineering, operations, and customers to resolve complex product or service challenges and maintain customer satisfaction.

- Develop and maintain troubleshooting procedures, service manuals, and training documentation to standardize support across regions and product lines.

- Coordinate and prioritize support requests to ensure critical operational issues are escalated and resolved efficiently with minimal downtime.

- Collaborate with engineering and product development teams to communicate field performance data, failure trends, and improvement opportunities.

- Provide leadership and mentorship to technical support specialists, field service engineers, and technicians—establishing performance expectations, conducting coaching, and driving skill development.

- Manage technical support reporting and metrics, including response times, resolution rates, and customer satisfaction KPIs.

- Conduct root cause analyses (RCA) for recurring technical problems and implement corrective actions to prevent reoccurrence.

- Support commissioning, installation, and start-up activities for new systems or equipment, ensuring documentation and lessons learned are captured.

- Develop and deliver technical training programs for internal personnel and customers to strengthen understanding of system operation, maintenance, and troubleshooting.

- Collaborate with HSEQ teams to ensure all technical support activities align with company safety standards and regulatory requirements.

- Assist sales and operations teams with technical presentations, bid support, and customer engagement on complex service solutions.

Requirements:

- EDUCATION: Bachelor of Science in Engineering or related technical discipline required; equivalent industry experience may be considered in lieu of degree

- EXPERIENCE: 5 – 7 years in technical support, field engineering, or similar role

- CERTIFICATIONS: PMP, Six Sigma, or specialized OEM training in instrumentation, automation, or control systems preferred

- TRAVEL: 10%

- OTHER:

- Submit to and satisfactorily complete pre-employment background, medical, alcohol, and drug screening

- Must possess a valid Driver’s License

- Strong knowledge of oilfield equipment, automation systems, and process control technologies

- Proficiency in diagnostics, troubleshooting tools, and maintenance documentation systems

Work Environment:

The requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

While performing the duties of any field-based position, an employee may be exposed to various outside weather conditions including but not limited to rain, humidity, snow, and/or heat during daytime hours and/or nighttime hours. The noise level in this work environment is usually moderate to loud for extended periods of time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.