Technical Support Specialist

Job Description Essential Job Responsibilities:

- Develop formal product training infrastructure for internal and external purposes which addresses inspection, maintenance, troubleshooting and operational best practices

- Supervise, perform testing, and commissioning of equipment to meet internal and customer requirements.

- Assist and coordinate with Service and Engineering teams to resolve operational service issues.

- Maintain good interfaces between local service teams and global engineering teams to ensure 24/7/365 coverage for urgent service on operational issues

- Assist in service reporting, failure analysis and investigations, coordination with engineering and reporting to customer Service Quality Management representatives

- Technical Manual production and standardization, Service Bulletins, Information Bulletins.

- To keep up to date with relevant technology and with the operation of relevant hardware and software within the Product Line.

- Collaboration is required to maximize NOV CAPS/ISE value with customers.

- Maintain customer relationships, stay in tune with product feedback and performance through customer’s eyes.

- All other duties required.

Education & Qualification

- High School Diploma or GED (required)

- Technical diploma or trade designation such as: Heavy Equipment Technician, Automotive Service Technician,Rig Technician, Millwright

- Minimum of 2 years’ experience, or equivalent knowledge, in one or more of the following areas: Hydraulic assembly, troubleshooting, and repair Mechanics, Pump and/or valve assembly, disassembly, or repair, Electrical control systems operation and diagnosis

- Oilfield maintenance and repair (experience with NOV CT/N2 or related systems is an asset)

- Experience in operation, assembly, testing, and design of oilfield service equipment

- Ability to read and interpret drawings, specifications, schematics, and codes

- Strong teamwork and communication skills to work effectively with diverse employees, departments, and customers

Compliance & Safety

- Must follow all applicable company and corporate policies, guiding principles, procedures, and programs

- Includes but not limited to: process maps, support processes, health, safety, and environmental requirements

Technical Requirements (software Or Program Knowledge Needed)

- Microsoft Office & Outlook knowledge is required

HSE Requirements (Training And Physical Requirements)

- Mix of indoor and outdoor work, possible exposure to dust, fumes, or gases, and changes in temperature and humidity.

- Work around or on functioning equipment.

- Required to wear steel toe boots, safety glasses, hard hat, and ear protection as needed as per company and customer HSE policies.

- May be required to possess valid certifications in first aid, WHIMIS, and H2S or others to visit customer well sites.

- HSE Orientation.

Additional Requirements

- Customer focused

- Must be confident speaking about technical subjects in front of a group of internal/external customers

- Excellent intercompany and inter-departmental communication skills are essential

- Strong attention to detail

Preferred method of application and to view all opportunities visit:

https://www.nov.com/Careers

: NOV is committed to the principle of equal employment opportunities for everyone and to providing employees with a work environment free of discrimination and harassment. National Oilwell Varco values inclusion and diversity; we encourage all qualified candidates to apply.

NOV thanks all interested applicants, however only those selected for interview will be contacted.