Tech Support Representative (Entry-Level, Bilingual Preferred)

Company: Safe Home Security Location: Pleasant Grove, UT Job Type: Full-time

About Us:

Safe Home Security is a trusted provider of home security solutions, helping customers feel safe and secure in their homes. We are looking for friendly and motivated individuals to join our team—no prior tech experience is required! We provide full training to help you succeed.

Job Overview:

As a Tech Support & Scheduling Representative, you will assist customers by troubleshooting basic alarm system issues and scheduling service appointments. If you enjoy helping people and have good communication skills, this is a great opportunity to start or grow your career in customer service and tech support!

What You’ll Do:

- Answer calls and emails from customers needing help with their home security systems.

- Walk customers through simple troubleshooting steps.

- Schedule and coordinate service appointments for field technicians.

- Keep records of customer issues and solutions in our system.

- Provide clear and friendly updates to customers about appointments and services.

- Work closely with other departments to ensure great customer service.

What We’re Looking For:

- High school diploma or equivalent (no experience needed, training provided!).

- Good communication skills and a helpful attitude.

- Comfortable using a computer and learning new software.

- Ability to multitask and stay organized in a fast-paced environment.

- Bilingual (English/Spanish) is a plus but not required.

Perks & Benefits:

- Competitive Pay – Weekly paycheck.

- Full Training Provided – No experience? No problem!

- Health, Dental & Vision Insurance – We've got you covered.

- Retirement Savings Plan – Plan for your future.

- Paid Time Off & Holidays – Enjoy well-earned breaks.

- Career Growth Opportunities – We promote from within!

Ready to Apply?

If you’re looking for a stable, entry-level job where you can learn and grow, we’d love to hear from you! Apply today and join a team that helps protect homes and families.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

Schedule:

- 8 hour shift

- Monday to Friday

- Weekends as needed

Work Location: In person